Sartorius
Service Support Specialist
Ann Arbor, MI, United States of America
Sponsorship not specifiedDetected 28 days ago
SAPCustomer SupportLeadershipCommunicationCollaborationMentoring
About the role
- The goal is to take care of the accurate and timely transmission of information to all involved parties in order to ensure high service quality.
- This is a Hybrid role in our Ann Arbor, MI office.
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Responsibilities
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Requirements
- You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com
Nice to have
- High school diploma required, academic degree in business or similar is preferred
- 2+ years of work experience in a customer service role
- Strong ability to multi-task
- Experience with field service organizations preferred
- SAP experience preferred
Benefits
- Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
- Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
- Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
- Retirement Savings Plan: 401 k (with generous company match)
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
- As a growing global life science company, with our stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:
Company info
- Interface with end users and the field service organization and communicate all requests, requirements, and issues to the internal organization
- Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit
- Create service orders, update status, process parts orders, service invoicing, and creation of service center notifications
- Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed
- Review and report on engineer inventory levels
- Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing
- Sustainability, Openness, Enjoyment
- What We Offer
- As a growing global life science company, with our stock listed on the
- Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
- As the Service Support Specialist, you will work directly with customers and internal departments to meet the service needs of the product line.
- Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases.
- Join our global team and become part of the solution.
- We are looking forward to receiving your application.
Apply directly at Sartorius →Create a free account for alerts like thisView Sartorius immigration profile
This listing is sourced directly from Sartorius's careers page and normalized into a canonical job model.