CreatorIQ

CreatorIQ

Customer Success Partner, Agency

Los Angeles

Sponsorship not specifiedDetected 12 days ago
SalesforceInfluencer MarketingAccount ManagementCustomer SuccessLeadershipCollaborationOrganizational Skills

About the role

  • CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.
  • CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY.
  • We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

Responsibilities

  • Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business.
  • Build deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners, including holding company and regional partners where applicable.
  • Drive strategic business reviews, maturity assessments, and growth planning sessions that map CreatorIQ into agency workflows, resourcing models, and client deliverables.
  • Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.
  • Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
  • Act as a thought partner to agencies on program governance, measurement frameworks, and operational best practices in influencer marketing.
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews.
  • You'll lead with insight-not activity-building trust-based, multi-threaded relationships with key stakeholders and translating customer goals into actionable strategies.

Nice to have

  • Prior experience at a marketing, media, or influencer agency in a strategy, account management, client services, or consulting capacity.
  • Experience supporting holding companies or global agency networks.
  • Familiarity with agency-facing KPIs, client reporting expectations, and strategic planning cycles.
  • Confidence can sometimes hold us back from applying for a job.
  • But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.
  • Have 50% of the criteria?
  • Excited about this opportunity?
  • Passionate about what we do at CreatorIQ?

Compensation

  • Compensation, benefits, and beyond:

Benefits

  • We understand that a comprehensive benefits package plays a significant role in your overall compensation.
  • Your work will be measured by customer health, gross retention, depth of agency adoption across teams and clients, and program maturity, as you guide partners across a value-driven, outcomes-focused journey.
  • 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
  • medical, dental, vision, life, disability insurance, and more.
  • to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
  • Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.
  • Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.

Company info

  • CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at http://www.creatoriq.com/www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn https://www.linkedin.com/company/creatoriq and Instagram https://www.instagram.com/creatoriq.
  • At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
  • Compensation, benefits, and beyond:
  • We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks https://creatoriq.notion.site/What-you-ll-get-from-us-at-CreatorIQ-d252de0c5995417f89b564cfdbbc4b24?pvs=4.
  • CreatorIQ is the operating system for creator-led growth.
  • Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem.
  • With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine.
  • CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw.
  • Learn more at http://www.creatoriq.com/www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn https://www.linkedin.com/company/creatoriq and Instagram https://www.instagram.com/creatoriq.
  • At CreatorIQ, we believe that diversity is the key to unlocking our full potential.
  • We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique.
  • By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth.
  • Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
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This listing is sourced directly from CreatorIQ's careers page and normalized into a canonical job model.