Cloudberyl LLC
Product Manager (only CA Location) (only w2 )
San Jose, California, USA · Contract
Sponsorship not specifiedDetected 61 days ago
Product ManagementProduct StrategyAgileStakeholder ManagementCustomer SupportCommunicationCollaboration
About the role
- This role will be responsible for product strategy, backlog management, stakeholder collaboration, and delivering customer and agent experience enhancements within an Agile environment.
- Product Strategy & Vision Define and execute product vision, strategy, and roadmap for integrated customer experience solutions.
- Align product initiatives with business objectives, customer needs, and organizational goals.
Responsibilities
- Collaborate with technical teams to ensure product requirements are feasible and aligned with architecture standards.
- Product Backlog Management Own and prioritize the product backlog based on customer impact, business priorities, and technical considerations.
- Cross-Functional Collaboration Partner with engineering teams, UX designers, architects, operations teams, and stakeholders to drive successful product delivery.
- Coordinate with customer support and business teams to improve customer engagement solutions.
- Contact Center & Customer Experience Solutions Support and optimize CCaaS and customer engagement platforms.
- Work with solutions involving: Amazon Connect Omnichannel customer engagement Agent workflows Customer journey optimization Drive initiatives that improve operational efficiency and customer satisfaction.
Requirements
- 6-8 years of experience in Product Management or related roles.
- Experience with CCaaS platforms, preferably Amazon Connect.
- Proven experience in: Product roadmap development Product backlog management User story creation Agile delivery methodologies Strong understanding of customer and agent experience design.
- We are seeking an experienced Product Manager with 6-8 years of experience to drive the end-to-end delivery of Integrated Customer Experience (CX) solutions across contact center platforms.
Skills
- Sprint Planning Backlog Grooming Sprint Reviews Retrospectives Ensure timely delivery and continuous improvement of product capabilities.
- Experience working with cross-functional Agile teams.
- Excellent stakeholder management and communication skills.
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