Acs
Guest Relations Coordinator, Hope Lodge
Charleston, South Carolina
Sponsorship not specifiedDetected 30 days ago
Customer SupportLeadershipCommunicationProblem SolvingTime ManagementAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- Our employees and 1.3 million volunteers are raising the bar every single day.
- And the people who answer it are fulfilled.
- The Guest Relations Coordinator at Hope Lodge plays a pivotal role in ensuring a welcoming and supportive environment for guests by managing guest referrals, check-ins, and providing excellent customer service.
Responsibilities
- Manage guest referrals and check-ins directly, ensuring efficient and accurate processing of guest arrivals, registrations, and room assignments.
- Supervise the concierge team, providing guidance, support, and training to ensure high-quality customer service and responsiveness to guest inquiries, requests, and needs.
- Maintain open communication with internal departments, including program staff, administrative staff, and maintenance staff, to coordinate efforts and address any guest-related issues or concerns promptly and effectively.
- Gather guest feedback and reviews, address any complaints or concerns in a timely and professional manner, identify service recovery opportunity, and implement corrective actions as needed to enhance guest satisfaction and loyalty.
Requirements
- Ability to handle guest complaints or concerns in a professional and diplomatic manner, identify solutions to address issues, and ensure guest satisfaction and loyalty.
- Occasional lifting and carrying of items such as luggage, supplies, or equipment may be required, particularly during guest arrivals or when assisting with guest needs.
Nice to have
- Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders from diverse backgrounds.
- Ability to work independently and make sound decisions under pressure, demonstrating resourcefulness, adaptability, and problem-solving skills.
Skills
- Interpersonal
- Computer
- Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
Benefits
- jobs.cancer.org/benefits.
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
Company info
- At the American Cancer Society, we're working to end cancer as we know it, for everyone.
- We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
- The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission.
- It is a calling.
- This position focuses on coordinating guest services, supervising the concierge team, and facilitating seamless experiences for guests during their stay.
- The schedule will be Sundays-Thursdays from 11:00am-7:00pm
- The pay rate will be $22/hr.
- We are a proud
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Acs's careers page and normalized into a canonical job model.