Affirm
Senior Technical Account Manager (Strategic Alliances)
Remote Canada · Senior
Sponsorship not specified$133k-$183kDetected 4 days ago
JavaScriptPythonHTMLSQLSnowflakeRESTProject ManagementJiraAccount ManagementCustomer SuccessCustomer SupportPostmanLeadershipCommunicationCollaborationMentoring
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odds of building a lasting career here
57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 71%
Of 7 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 497 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
12 transfer filings in the last year, covering 12 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This is an operations-heavy role to start.
- Expect the majority of your early focus to be on keeping merchant integrations healthy-monitoring, triage, troubleshooting, and SLA delivery-while you progressively take on more custom solutioning and cross-functional initiatives.
- Pay Grade - L Equity Grade - 4 Employees new to Affirm typically come in at the start of the pay range.
Responsibilities
- Own the operational aspect of technical account management across Affirm's strategic alliance portfolio-alerting, monitoring, troubleshooting, and fielding technical inquiries-so integrations stay healthy and issues are resolved quickly.
- Deliver against SLAs, proactively surfacing technical risks before they become customer-impacting and responding with urgency to merchant issues.
- Perform in-depth investigations and root-cause analysis across logs, queries, and integration data, owning resolution end to end and escalating to cross-functional partners or executives when needed.
- Drive technical initiatives and partner with internal and merchant stakeholders on launch initiatives-expansions, promotions, new product adoption, and integration optimizations-that grow the value of the accounts after launch.
- Design and deliver high-scope, often-custom integration solutions grounded in Affirm's standard integrations-combining, extending, and tailoring them to complex, open-ended problems while balancing speed, quality, maintainability, reliability, and scalability.
- Act as a technical lead for internal projects, defining and delivering well-scoped milestones and executing the project roadmap.
- Partner with Product and Engineering leads to identify, plan, and prioritize projects based on team goals and resources, acting as the voice of the merchant to influence the roadmap.
- Ownership & Autonomy: proven ability to independently scope and deliver complex, open-ended technical work, and to partner with stakeholders on launch initiatives, with strong project management and follow-through.
- API Expertise: deep understanding of RESTful APIs, webhooks, and the HTTP protocol, with hands-on experience using tools like Postman to debug and validate integrations.
- Architecture Fluency: Experience in API integrations and the ability to design custom solutions on top of them to solve complex merchant challenges.
Requirements
- Affirm considers qualified applicants with arrest and conviction records, as required by law.
Nice to have
- Familiarity with the payments ecosystem.
- Familiarity with web/mobile application architecture.
- Experience implementing or customizing e-commerce platforms, payment gateways, or in-store point-of-sale systems.
- Most roles can be done from almost anywhere within the country of employment.
- Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work.
- All new hires will be invited to attend an in-person onboarding experience.
- Here are a few highlights:
Compensation
- Employees new to Affirm typically come in at the start of the pay range.
Benefits
- Our benefits reflect our commitment to care, transparency, and flexibility.
- Health coverage at no cost:
- Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
- Flexible time off and generous holiday calendars help you rest when you need to.
- Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
Company info
- At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
- Senior TAMs are part of the Engineering team and collaborate closely with Affirm's Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams.
This listing is sourced directly from Affirm's careers page and normalized into a canonical job model.