Wynn Resorts

Wynn Rewards - Casino Host

Everett, MA, United States

Sponsorship not specifiedDetected 15 days ago

Customer SupportCommunicationTime ManagementOrganizational SkillsMicrosoft Office

About the role

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games.
The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays.
It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Assists at special events and promotions by checking guests in, assisting guests with playing the promotion, explaining how the promotion works, executing the promotion, and other support and duties as assigned.
Develop one-on-one relationships with guests and provide exceptional service to cultivate and maintain relationships and to foster loyalty.
Supports and assists in promoting new Wynn Rewards enrollments, including, but not limited to approaching guests playing without a card.
Effective time management skills and ability to perform multiple tasks simultaneously in a fast-paced environment.
The Encore Boston Harbor Red Card Casino Host The Red Card Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assisting with special events and promotions designed for players.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Team Member to successfully perform the essential functions of this job.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
High school degree or equivalent required.
Minimum 3 years of previous experience in casino, hospitality, telemarketing, promotions, events, or other customer service environment.
Requires general computer skills, basic knowledge of Microsoft Office required.
Candidate must have experience with planning and project management.
Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules, including nights, weekends, and holidays, to reflect the business needs of the property.

Ability to respond to common inquiries from other employees or guests.
Fluency in English.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Second language a plus.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card.
Education and/or Experience:

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

This listing is sourced directly from Wynn Resorts's careers page and normalized into a canonical job model.