CarMax
Customer Operator
CO - Colorado Springs · Full-time
Sponsorship not specifiedDetected 5 days ago
Customer SupportCommunication
About the role
- 7201 - Colorado Springs - 4010 Tutt Blvd, Colorado Springs, Colorado, 80922 CarMax, the way your career should be!
- Position Overview As a Customer Operator at CarMax, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for every guest.
- We're rethinking the way people buy cars - and our associates help us do just that.
Responsibilities
- Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
- Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
- Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
- Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
- Ability to execute standardized service processes and maintain high customer satisfaction scores.
- Ability to collaborate across departments and perform multiple tasks in a high-energy, fast-paced environment.
Compensation
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Benefits
- Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
- If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
- Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
- For more details about benefits, please visit our CarMax Benefits website.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
- Flexible availability, including nights, weekends, holidays, and extended shifts.
Equal opportunity
- Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
This listing is sourced directly from CarMax's careers page and normalized into a canonical job model.