Bill.com
Premium Customer Care Supervisor
United States
No sponsorship$69k-$82kDetected 5 days ago
LLMsSalesforceCRMExcelRecruitingCustomer SupportLeadershipCollaborationMentoringPublic Speaking
About the role
- By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations.
- And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.
- Visa Sponsorship: Please note that this position is not eligible for visa sponsorship.
Responsibilities
- Lead and manage a team of approximately 15 agents
- Drive team performance and results through 1:1's, team meetings, QA coaching, goal-setting, skill development, and agent accountability.
- Build a positive leadership brand that inspires trust, fosters collaboration, and drives success for your team and organization.
- Maintain a proactive approach to change management and effectively navigate adversity within the team.
- Capacity to work effectively with others towards a common goal, leveraging interpersonal skills to build consensus and drive collective action.
Requirements
- A minimum of 3-5 years of experience in a customer service leadership role, with a proven track record of improving customer satisfaction metrics and processes.
- 1 year experience working with strategic accounts
- Robust knowledge of MS Excel or Google Sheets required
- Ability to think and act strategically within a dynamic, fast-paced organization.
- Proficiency in de-escalating conflicts and engaging in customer contacts as needed
Skills
- Innovate with purpose
Compensation
- The estimated salary ranges noted below roles in the specific geographic zones
Benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
Visa & Work Authorization
- Please note that this position is not eligible for visa sponsorship.
- Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
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This listing is sourced directly from Bill.com's careers page and normalized into a canonical job model.