TELUS Health

Customer Success Executive - Reseller

Toronto, Ontario, Canada

Sponsorship not specified$55k-$105kDetected 9 days ago

Project ManagementSalesforceAccount ManagementRecruitingHRCustomer SuccessCadenceVoIPLeadershipCommunicationOrganizational SkillsMicrosoft Office

About the role

TELUS Health is empowering every person to live their healthiest life.
As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
We value individuals and teams who bring passion and a commitment to excellence.

Strategic Partner Relationship Management
Serve as the primary point of contact for large, complex carrier partner relationships while maintaining the highest level of client allegiance by developing relationships at all levels within the client organization
Own end-to-end coordination of multiple concurrent partner initiatives managing milestones, risks, and stakeholder alignment at every stage
Influence without direct authority to drive outcomes
Partner with Senior Leadership to surface key risks and secure the resources and decisions needed to advance the partnership.
Craft and deliver clear, compelling communications tailored to audiences from operational working groups to C-suite executives.
Establish and maintain a robust governance practices, standing meetings, reporting cadence, and escalation protocols.
Support proposal development and re-tendering processes; identify opportunities to expand product utilization and uncover new areas of mutual value.
A relationship architect who builds trust deliberately and leverages it to drive outcomes that matter.
You bring the discipline of a project manager and the instincts of a strategic advisor you don't just track tasks, you drive momentum.

7-10 years of experience in account management, partner success, or strategic relationship management with demonstrated experience managing large, complex B2B or channel partner relationships.
Proven track record managing multiple high-priority projects simultaneously with strong project management discipline and exceptional follow-through.
Proficiency with Salesforce, project management platforms, and Microsoft Office suite
Bilingual proficiency in English and French (written and spoken) a significant asset.
experience in a matrixed, enterprise-scale organization.
Exceptional ability to lead and influence internal stakeholders across functions without direct authority.
Outstanding written and verbal communication skills, able to craft executive-level narratives and facilitate high-stakes conversations with confidence.
Superior organizational skills with meticulous attention to detail and the ability to manage competing priorities in a fast-paced environment.
High emotional intelligence - skilled at navigating complexity, ambiguity, and interpersonal dynamics with professionalism.
Experience within or alongside carrier, insurance, or benefits distribution channels strongly preferred
familiarity with EAP, wellness, mental health, or Human Capital Management markets.
undergraduate degree in Business, Health Sciences, Human Resources, Psychology, or a related field.
Great-to-Haves
Formal project management certification (PMP, CAPM, or equivalent)

Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
TELUS Health's Employer Solutions supports the health and wellbeing of over 35 million lives worldwide.
As a Customer Success Executive, you will serve as the relationship lead for TELUS Health's most significant and complex partnerships.
Develop a thorough understanding of partners' business model, strategic priorities, and cultural dynamics to position TELUS Health as an indispensable long-term partner
Experience within or alongside carrier, insurance, or benefits distribution channels strongly preferred; familiarity with EAP, wellness, mental health, or Human Capital Management markets.
Proficiency with Salesforce, project management platforms, and Microsoft Office suite; undergraduate degree in Business, Health Sciences, Human Resources, Psychology, or a related field.
Demonstrated experience building and executing joint business plans with strategic carrier or channel partners in health, benefits, or insurance.
Previous experience with HR, Wellness programs, and/or EAP; availability for occasional in-person partner meetings.

This listing is sourced directly from TELUS Health's careers page and normalized into a canonical job model.