Adobe

Senior Customer Strategy and Success Specialist

San Jose, USA · Senior

Sponsorship not specified$126k-$227kDetected 12 hours ago

ExpressBusiness DevelopmentCustomer SuccessLeadershipCommunication

About the role

Join the Customer Strategy & Success team as a Senior Customer Strategy and Success Specialist.
In this role, you will help enterprise customers adopt Adobe solutions, achieve business outcomes, and realize measurable value.

Identify and develop opportunities for Adobe Express and Acrobat Studio to streamline document-centric and creative workflows, enhance business productivity, and drive measurable value.
Partner with Customer Success Managers and other specialists to develop targeted adoption strategies and drive active user engagement and consumption within customer organizations.
Build and implement customer success plans tied to measurable outcomes including MAU growth, workflow adoption, and expansion of Acrobat Studio and Express usage across business units.
Lead executive-level business reviews and adoption workshops, aligning customer goals with Adobe's solution capabilities to deepen strategic partnerships.
This is a unique opportunity to work with the world's leading brands, driving adoption of solutions that transform how they create content and manage their most critical business workflows. Join us and make a lasting impact!
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.

10+ years of experience in a customer-facing role, ideally within enterprise SaaS, document management, or the design/creative industry.

Adobe Express helps teams create impactful content.
It is a cloud-based solution used across businesses, schools, nonprofits, and marketing organizations.
It combines PDF workflows with AI-powered document intelligence.
If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets.
The U.S. pay range for this position is $125,500 -- $226,700 annually.
Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience.
Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $156,500 - $226,700In New York, the pay range for this position is $156,500 - $226,700
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Collaborate with Enterprise customers to understand their visual communication, document workflow, and knowledge worker productivity needs.
Proven track record of successfully driving adoption of productivity, document workflow, or visual communication solutions for Enterprise customers.

This listing is sourced directly from Adobe's careers page and normalized into a canonical job model.