Map My Customers
Director of Customer Success
Raleigh, NC, United States · Director
Sponsorship not specifiedDetected 3031 days ago
Customer SuccessCadenceLeadership
About the role
- We're redefining what sales execution and territory management means for teams around the globe.
- Interested in managing a fast-growing team to help all outside sales and field service teams do their job more efficiently and effectively?
- You're driven to help a high-performing customer success engine that matures month-over-month.
Responsibilities
- Collaborate, on a weekly cadence, with a mix of sales people, designers, analysts, and engineers to execute customer success goals
- Execute and own monthly net churn rate for the team, including customer growth and retention goals and consistently communicate plans and progress to the team
Requirements
- You have experience working across functional teams and effectively collaborating with roles such as sales, engineering, and data, in order to empower customer success team members to execute projects.
- You can act as the glue to fill in many skill gaps until dedicated talent is available.
Benefits
- Collaborate with the executive and customer success teams to further build customer success' long-term vision and execute on effective short-term plans
Company info
- Company Description
- Despite being just 3 years old, our platform is currently being used by over 30,000 users in the field sales industry.
- Map My Customers is a small, fast-growing, global company, so you'll likely get experience on many different projects across the organization.
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