Gnw
CareScout Connection Representative
Remote (US)
Sponsorship not specifiedDetected 29 days ago
Outbound SalesCustomer SupportResearchCommunicationCritical ThinkingTime ManagementAdaptabilityMicrosoft Office
About the role
- Are you interested in a career helping people?
- What if you could have all that AND help people access high quality, affordable long-term care solutions?
- CareScout' s mission is to help families navigate long term care.
Responsibilities
- Support pilots and implementation of new product and service offerings, including research
- Other duties as assigned by the manager that support CareScout business needs, changes, and new initiatives
- Document all calls and transaction work clearly and concisely, in addition to handling any follow up work
- Ability to set priorities and manage time effectively, meeting individual/team qualitative and quantitative targets
Requirements
- 1-3 years call Center experience, including ability to work on multiple monitors
- Reliable with the ability to work productively as a team and independently
- Ability to think critically and solve problems quickly, adaptable to new experiences and consistent change
Nice to have
- Actively negotiate preferred pricing with long term care providers, as needed
Compensation
- Competitive Compensation & Total Rewards Incentives
Benefits
- Prepare, quality review and send information on care services, providers and other educational material
- Experience in Long Term Care, geriatric care, home health, and/or sensitivity to the needs of seniors
- High integrity with a passion for learning about the long-term care industry
- Competitive Compensation & Total Rewards Incentives
Company info
- Identifying appropriate care service providers for our customers and engaging with our Provider Network on pricing, availability and services
- Actively engaging with customers to ignite interest in CareScout service offerings through inbound calls and outbound call campaigns
- Handle inbound and outbound calls, at times using scripts, for customers interested in CareScout's services
- We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care.
- Our team is ferociously curious and relentless in our pursuit of a better system - and we are deeply committed to a sense of belonging for all, in all phases of life.
- We work hard, we have fun, we care about each other, and we share the mission.
- Through person-centric, compassionate conversations, providing support to our customers and their families through each stage of their care journey
Visa & Work Authorization
- This role is not eligible for employment visa sponsorship.
This listing is sourced directly from Gnw's careers page and normalized into a canonical job model.