Entrust

Technical Writer, Ottawa

Canada - Ottawa

Sponsorship not specified$73k-$106kDetected 14 days ago

GitLinuxAccessibilityConfluenceControlsCommunicationCollaboration

About the role

Entrust is seeking a Technical Writer to join our product development team.
This role is hybrid based in our office in Ottawa.
This role is responsible for preparing and maintaining documentation for new products, including online help systems, end-user, installation, administration, and knowledge base articles.

Manage the creation and maintenance of end-user guides, installation manuals, and online help content for KeyControl products.
Work closely with senior writers and engineering teams to gather technical information and document features.
Assist in updating documentation based on product changes, bug fixes, and support feedback.
Perform basic validation of documented steps by testing simple workflows where applicable.
Support content updates and republish activities as needed.
Maintain version control and organization of documentation assets.
Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
Let's build a more secure world-together.

Associate degree in a STEM field or equivalent professional experience demonstrating technical aptitude across computer software disciplines.
2+ years of experience creating and maintaining technical documentation for Software products.
Ability to work independently and collaboratively with geographically distributed teams, including direct engagement with engineers and project managers.
Proficiency with MadCap Flare and Atlassian Confluence are required.
Familiarity in using VMware virtualized environment
The ability to create visual diagrams is required.

Experience with Microsoft Visio or similar flowcharting tools.
Experience authoring SDK and API documentation.
Familiarity with version control systems (e.g., Git)
Experience in updating Linux man-pages.
Basic understanding of cloud-based software environments.
Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world.
Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries, serve and safeguard citizens, employees and consumers.
How do we do all of this?

The pay range for this position is $72,500 - $106,000 per year.
This position is also eligible for the company's discretionary annual incentive plan.
Actual compensation will be determined based on education, skills and experience.
In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive benefits, vacation, paid time off and paid holidays.
Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas.
We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com.
At Entrust, we're passionate about valuing all identities.
Our culture is built on diversity, inclusion, and respect.

This listing is sourced directly from Entrust's careers page and normalized into a canonical job model.