Fiddler AI

Fiddler AI

Solutions Architect, Customer Success - US (Remote)

US - Remote · Exec

Sponsorship not specified$160k-$200kDetected 42 days ago
SnowflakeAWSGCPAzureCloud PlatformsKubernetesKafkaMachine LearningAirflowLLMsStatisticsProduct StrategyCustomer SuccessCollaboration

About the role

  • The rise of Generative AI and Agents has unlocked generalized intelligence but also widened the risk aperture and made it harder to ensure that AI applications are working well.
  • Joining us means you get to make an impact by ensuring that AI applications at production scale across industries have operational transparency and security.

Responsibilities

  • Drive successful onboarding experiences.
  • Partner closely with a Fiddler Delivery Manager to architect and implement onboarding solutions, aligning customer goals with Fiddler's capabilities, and ensuring deployments are delivered on time, with precision, and with clear success criteria met.
  • Champion the customer voice across Fiddler. Lead ongoing technical engagements, status syncs, roadmap discussions, QBRs, and escalation management; to ensure customer feedback influences our product roadmap and long-term strategy.
  • Deliver seamless integrations and technical success. Write custom integration code that connects Fiddler to customer data ecosystems using tools like Snowflake, Airflow, MLflow, S3, Kafka, and more; ensuring robust, scalable, and secure pipelines.
  • Uncover and drive expansion opportunities. Identify new ways Fiddler can provide impact; whether through advanced observability use cases, expanded integrations, or deeper model governance, helping drive renewals and growth.
  • Demonstrated collaboration across cross-functional teams-Product, Engineering, and Delivery-to drive customer outcomes.
  • Our team is motivated to help build trust into AI to enable society harness the power of AI.

Requirements

  • Bachelor's degree in Computer Science (AI/ML focus), Statistics, Mathematics, or related field with 5-7+ years of professional experience.
  • Proficiency with Kubernetes and cloud platforms (AWS, Azure, GCP).

Skills

  • Fiddler enables organizations to get ahead of these issues by helping deploy trustworthy, and transparent AI solutions.
  • Our platform enables engineering teams and business stakeholders alike to understand the "what", "why", and "how" behind AI outcomes.
  • Our Founders
  • The AI and ML industry has a rapid pace of innovation and the learning opportunities here are monumental.
  • This is your chance to be a trailblazer.
  • Fiddler is recognized as a pioneer in the field of
  • AI Observability and has received numerous accolades, including:

Compensation

  • Competitive pay + equity
  • Annual Caltrain pass
  • Monthly in-office massages
  • Lunch provided Mon-Thurs
  • US locations $160,000-$200,000 + equity
  • San Francisco, New York City & Seattle $190,000-$230,000 + equity

Company info

  • You'll join a tight-knit, highly collaborative Customer Success Engineering team that partners closely with some of the world's leading enterprise AI organizations.
  • We operate remotely but stay deeply connected through constant communication, collaboration, and shared purpose.
  • Our team thrives on knowledge sharing, peer learning, and collective problem solving; no one works in a silo.
  • We celebrate each other's successes, support one another through complex challenges, and take pride in helping our customers achieve real-world impact with Fiddler's AI Observability platform.
  • Every project is a team effort, and every win is shared.
  • If you love working alongside smart, driven peers who genuinely care about both customer success and each other's growth, you'll feel right at home here.
  • 🚀 WHAT YOU'LL DO:
  • Drive successful onboarding experiences. Partner closely with a Fiddler Delivery Manager to architect and implement onboarding solutions, aligning customer goals with Fiddler's capabilities, and ensuring deployments are delivered on time, with precision, and with clear success criteria met.
  • Be the trusted technical partner our customers rely on. You'll build strong relationships with data science and ML engineering teams, guiding them through every stage of their AI observability journey and ensuring they realize measurable value from Fiddler.
  • Become a domain expert in AI Observability. Master Fiddler's platform and help customers operationalize observability best practices improving model transparency, performance monitoring, and compliance across their ML lifecycle.
  • Accelerate platform adoption. Build and refine integration patterns between Fiddler and common data platforms, workflow tools, and ML infrastructures to reduce time-to-value for new customers.

Equal opportunity

  • Fiddler is proud to be an equal opportunity employer.
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This listing is sourced directly from Fiddler AI's careers page and normalized into a canonical job model.