OpenLoop Health
Senior Revenue Enablement Lead, Customer Success
United States - Remote · Senior
Sponsorship not specifiedDetected 46 days ago
Customer SuccessLeadershipCommunicationCollaborationMentoring
About the role
- This is a highly cross-functional role that sits at the intersection of customer experience, operations, and revenue growth.
Responsibilities
- Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle
- Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them
- Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals
- Build training, coaching frameworks, and certifications that improve customer outcomes and operational excellence
- Lead "train-the-trainer" efforts for BPO and support teams to ensure alignment and scalability
- Collaborate with GTM Readiness to ensure new products and pathways are effectively integrated into the post-sale experience
- Partner with front-line leaders to reinforce coaching, conduct call reviews, and drive continuous improvement
- Proven ability to operate as a strategic partner to Customer Success or Support leadership
- Experience building onboarding programs and ongoing development frameworks for CS teams
Requirements
- 6+ years of experience in customer success, enablement, or post-sale operations
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Life Insurance, Pet insurance, and more
- Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere.
Company info
- OpenLoop was co-founded by CEO, Dr.
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This listing is sourced directly from OpenLoop Health's careers page and normalized into a canonical job model.