Figma

Manager, IT Operations

New York, NY · Contract

Sponsorship not specified$153k-$269kDetected 5 days ago

FigmaProcurementPerformance ManagementLeadershipCommunicationCollaborationMentoring

About the role

From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
You'll report to IT Operations leadership and play a key role in shaping how IT Operations scales alongside Figma's growth in New York.
This is a full time hybrid role that will be held from our New York Hub with at least 2 days in office per week.

Lead and develop IT Operations in New York Hub by coaching and supporting the New York IT Operations team and contractors
Roll up your sleeves on escalated issues to assist the team and create documentation, deploy new systems and processes to effectively scale
Build and maintain dashboards showing relevant helpdesk metrics (CSAT, SLAs, most common issues) to serve as a baseline for end-user support and overall IT performance.
As a data-driven leader you'll use these metrics to identify root causes and create solutions
Partner cross-functionally with teams across the business to understand their needs, solve problems and work towards common initiatives
Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation
Lead and own IT projects from conceptualization to completion involving cross departmental collaboration
Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
If you're excited to shape the future of design and collaboration, join us!
Figma is looking for a Manager, IT Operations to lead our New York team.

Additionally, if hired you will be required to attend in person onboarding.
3+ years of experience leading a team of IT professionals with a wide variety of responsibilities

$153,000 - $269,000 USD
If based in Figma's San Francisco or New York hub offices, this role has the annual base salary range stated below.
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.
Figma's compensation and benefits are subject to change and may be modified in the future.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
We are looking for someone with a proven record leading a technical and cross-functional team in a high-growth, rapidly scaling environment that moves quickly to support a growing organization.

If you require accommodation, please reach out to accommodations-ext@figma.com.
equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other cha

This listing is sourced directly from Figma's careers page and normalized into a canonical job model.