Freshpaint
IT Operations Specialist
Remote - US
Sponsorship not specifiedDetected 8 hours ago
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow.
- But those tools weren't built for regulated healthcare data.
- Freshpaint sits between a company's website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it's shared.
Responsibilities
- Provision, maintain, and troubleshoot company laptops and employee endpoints
- Support employees with hardware, software, access, and account issues while delivering a fast, dependable support experience
- Support security questionnaires, audit evidence collection, and compliance-related operational processes
- In this role, you'll support the day-to-day IT operations that help Freshpaint scale, including onboarding and offboarding employees, maintaining secure and compliant laptops and accounts, resolving employee IT issues, and supporting access management and compliance-related operational work.
- You'll work closely with engineering and security leadership to execute priorities, keep documentation and operational processes current, and identify opportunities to turn repeat issues into better runbooks, workflows, and support practices.
- Experience in IT support, IT operations, helpdesk, or a similar internal-facing technical support role
- Strong judgment when handling access changes, troubleshooting issues, and deciding when to follow a defined process versus escalate to the right partner.
- Strong organizational skills and the ability to manage recurring operational work with accuracy and follow-through
Requirements
- Experience with scripting or automation using tools or languages such as Python, JavaScript, or Go
Skills
- Experience onboarding and offboarding employees across devices, accounts, and SaaS tools
- Familiarity with endpoint management, device provisioning, software installation, patching, and basic security hygiene
- Experience administering common internal tools such as identity, password management, collaboration, or device management systems
- Strong troubleshooting skills across laptops, employee software, access, and account issues
- Clear written and verbal communication skills with a strong service mindset
- Experience with Mac administration or supporting primarily Mac-based employee environments
- Experience working in a startup or high-growth SaaS environment
- Familiarity with tools such as Drata, Iru, Google Workspace, identity providers, or similar IT, endpoint, and compliance platforms
- Experience improving internal documentation, runbooks, or lightweight operational processes
Compensation
- 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
Benefits
- Competitive pay + generous equity (10-year exercise window)
- 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
- Flexible PTO with a required 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
Company info
- WHO WE'RE LOOKING FOR We're looking for an organized, service-oriented IT operations professional who enjoys helping employees stay productive while keeping core IT processes running smoothly behind the scenes.
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This listing is sourced directly from Freshpaint's careers page and normalized into a canonical job model.