Chamberlain
Salesforce Administrator
Oak Brook, IL
Sponsorship not specified$77k-$145kDetected 14 days ago
CI/CDProject ManagementAgileJiraSalesforceCRMSAPLeadershipCommunication
About the role
- Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company.
- Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide.
- Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.
Responsibilities
- Attend and collaborate on daily standups and provide feedback and interaction on prioritized Jira tickets
- Document functional requirements and provide estimates for new enhancements; translate requirements into working solutions using a combination of Salesforce configuration and custom development, when needed
- Own day-to-day administration of our Salesforce org, including user management, permissions, profiles, roles, and security
- Manage release cycles including sandbox refreshes, deployments, and change set hygiene, working within our CI/CD pipeline to ship changes safely and predictably
- Support our GTM teams with training, enablement, and clear answers when things break
- Act as a subject matter expert, developing solutions for evolving business needs
- Identify and implement additional improvement opportunities based on best practices
- Design and optimize workflows, automation, validation rules, and SOPs
- Build dashboards and reports for leadership insights and engagement analysis.
- Document and creates testing scenarios on all enhancements and maintenance tickets
Requirements
- Bachelor's Degree in a Computer Science, Information Systems or related field or similar experience
Nice to have
- Additional Salesforce Certifications: Sales Cloud Consultant, Service Cloud Consultant, Advanced Adm certification, Salesforce Certified CRM Analytics and Einstein Discovery Consultant or platform app builder
- Experience in Pardot, Sales Cloud and Experience Cloud
- Understanding of Computer Telephony integration with Service Cloud
- General understanding of Marketing Automation technologies
- Experience working with Agile methodologies
- Previous Scrum Master experience a plus
- General understanding of the capabilities of Manufacturing Cloud a plus
- Knowledge, Skills, and Abilities:
Skills
- Understanding of SAP structure, Orders, Quotes, Price Lists
- Understanding of Pardot capabilities including, Segmentation, Communication to both business owners and technical specialist
- 3+ years experience working with Salesforce.com in an Administrator role
- 3+ years experience as a Sales and Service Cloud Administrator
- 3+ years Agile project management experience preferably in Jira
Compensation
- The pay range for this position is $76,600.00 - $144,700.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.
Benefits
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Company info
- This role is within Chamberlain Group's IT Enterprise Applications function.
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This listing is sourced directly from Chamberlain's careers page and normalized into a canonical job model.