Us
Team Leader-Field Service Technician Team, Coffee Equipment
Chicago, IL
Sponsorship not specifiedDetected 14 days ago
Customer SupportLeadershipMentoringMicrosoft OfficeSharePoint
About the role
- By leading through example and adhering to all established policies and procedures, you will play a critical role in maintaining best-in-class service standards while serving as a trusted point of contact for field operations.
- Preference to residing in the Chicago, IL area.
- Stay connected with us on LinkedIn® We're an equal opportunity employer.
Responsibilities
- Coordinate and direct daily field service workflow, ensuring efficient technician deployment, call distribution, and customer support.
- Perform installation, maintenance, troubleshooting, and repair of coffee equipment, including emergency service calls, preventive maintenance, site surveys, and new equipment installations.
- Provide technical guidance, training, and day-to-day support to Field Service Technicians to promote safety, quality, and service excellence.
- Partner with dispatch, customer service, installation coordination, and other support teams to resolve operational and customer service issues.
- Manage parts and equipment inventory, including ordering, tracking, and conducting periodic warehouse inventory audits.
- Maintain accurate service documentation, including invoices, customer information, service records, and quality-related reports.
- Support the Regional Field Service Manager with third-party compliance programs, operational initiatives, special projects, and continuous improvement efforts.
- Participate in company training programs and professional development activities to maintain and enhance technical and operational expertise.
- Lead by example, fostering a culture of accountability, teamwork, safety, and exceptional customer service.
Requirements
- Associate Degree or at least 5 years of Equipment & Service Technician experience
- Experience with Microsoft Office 365 and SharePoint
- Ability to work remotely within assigned territory
- Experience with team building
- Ability to provide a valid driver's license and clean driving record
- Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis
Skills
- Your Opportunity as the Team Leader-Field Service Technician Team-Coffee Equipment
Company info
- Communicate professionally with customers to address service needs, provide updates, and ensure a positive customer experience.
This listing is sourced directly from Us's careers page and normalized into a canonical job model.