Lumos Labs

Enterprise Customer Success Manager

United States

Sponsorship not specified$160k-$180kDetected 12 days ago

GitMongoDBDevOpsRESTProduct ManagementCustomer SuccessIntercom

About the role

Every breach, every failed audit, every new hire stuck in onboarding purgatory traces back to the same question: who has access to what - and should they?
Identity is where modern companies break.
Too little grinds the business to a halt.

Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer.
Develop multi-threaded, executive-level relationships.
Deliver purposeful QBRs/EBRs that connect business goals to Lumos impact and establish long-term success plans.
Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption.
Build and execute account strategies to drive adoption, expansion, and retention.

7+ years of experience in Customer Success or a related customer-facing role
A demonstrated track record of directly owning and exceeding GRR and NRR targets.
Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps

Experience in the identity or security space, or a background working in high-growth startup environments
Thank you for considering Lumos, we hope to hear from you! 🎉
Note that this range is a good faith estimate of likely pay for this role
upon hire, the pay may differ due to skill and/or level of experience.

🌴 Flexible PTO – Flexible time off with a minimum annual requirement, because rest is part of doing your best work.

🏥 Medical, dental & vision insurance - 100% of premiums covered for employees, 60% for dependents.
HSA and FSA available with employer contribution.
International benefits align with local standards.
🧠 Mental health support - Access to mental health resources and support.
💪 Monthly wellness stipend - A monthly stipend for gym memberships, fitness apps, and whatever helps you recharge.
🛡️ Life & disability insurance - Life insurance, short-term disability, and long-term disability coverage available.
🌴 Flexible PTO - Flexible time off with a minimum annual requirement, because rest is part of doing your best work.
👶 Parental leave - Up to 16 weeks of paid parental leave for expecting parents.
📚 $1,000 annual learning stipend - An annual budget for courses, books, conferences, and certifications.
Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities.

Guide customers on Lumos best practices and technology strategy.
Ensure usage of key product features to accelerate value realization and growth.
⭐ Customers love us - and so does the industry.
Our customers cut time-to-access by 98%, slash IT tickets by 72%, and eliminate excess privilege at scale.

This listing is sourced directly from Lumos Labs's careers page and normalized into a canonical job model.