Tanium
Senior Enterprise Services Engineer
Remote, US · Senior · Full-time
Sponsorship not specified$154k-$236kDetected 36 days ago
PythonBashPowerShellGitIncident ResponseSalesCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingCritical Thinking
About the role
- You'll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.
- Anticipate blockers and delays for their work and the work of others and communicate appropriately before requiring escalation.
- ESE's have a deep sense of ownership in the work that they do, no matter how small the task.
Responsibilities
- Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
- Identify and rapidly assign tier 3 support cases to Technical Support Engineers
- Document best practices and Play Book entries
- Provide technical direction to customer IT support staff
- Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).
- SrESEs think critically, spanning the customer lifecycle, and develop new capabilities on the Tanium platform with a high level of autonomy.
- Independent; can work on the most complex problems; should be able to complete tasks that are not well documented; participate in projects specific to their current skills and follow established technical support procedures only requiring help on more complex initiatives or issues.
- Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.).
Requirements
- BA/BS or equivalent experience required
- 8+ years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming.
- Experience with code merging and branching methodologies using GitHub
- Experience with integration of cloud-based services with internally hosted solutions
- Experience integrating API-based commercial software products
Compensation
- The annual base salary range for this full-time position is $154,000 to $236,000.
Benefits
- Conduct daily health-checks on assigned accounts and work with Technical Support Engineer s on strategic customer activities
- The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.
Company info
- Work closely with our customers to
- Identify opportunities for our customers to get greater value from the Tanium platform
- Consistently and cogently address our customers' needs through astute verbal and written communication skills
- We're Looking For:
- Experience managing enterprise customers
- Prior experience and breadth of knowledge needed to lead customers and internal teams.
- Good Judgement: takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with the Tanium and our mission.
- Influencing: demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies.
Equal opportunity
- Equal Opportunity and Affirmative Action employer.
- If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com.
This listing is sourced directly from Tanium's careers page and normalized into a canonical job model.