Texas Capital

Executive Desktop Support Technician

Dallas, TX

Sponsorship not specifiedDetected 22 days ago

ReactiOSAndroidCustomer SupportCommunicationOrganizational SkillsMicrosoft Office

About the role

Texas Capital is built to help businesses and their leaders.
Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow.
Our bankers are seasoned financial experts who possess deep experience across a multitude of industries.

Will operate in a highly visible and demanding position assisting executives and their support staff with their desktop support and video conference needs.
Will occasionally receive afterhours executive support calls and will need to be able to react timely and appropriately to those requests.
Demonstrate the ability to perform hands-on troubleshooting under intense circumstances and / or during time constraints.
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed for both computer and mobile equipment.
Be responsible & accountable for overall ownership of executive support issues to full resolution whether handled internally or escalated to other support teams.
At Texas Capital, we do more than build business success.
We build long-lasting relationships.
At Texas Capital Bank, we do more than build business success.
The Executive Desktop Support Technician is primarily responsible for providing "White Glove" technical support to Executive (C-Suite) staff and their Executive Assistants.

5+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.
5+ years' experience in desktop hardware, operating systems, smartphones, and printers.
5+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
Expert knowledge of MacOS, Windows, iOS, and Android operating systems.
Ability to multitask in a fast-paced environment.
Candidate must be able to work self-sufficient and/or as a team member while multitasking support issues for executives and their support teams.
The role requires a high level of technical proficiency and an individual with exceptional interpersonal skills.
Must be able to quickly diagnose and effectively resolve issues related to (Windows/MacOS) based environment, laptops, tablets, mobile devices, printers, and video conferencing.
The desired candidate must be customer focused, passionate about the end user experience, enjoy challenging themselves to constantly improve the end user experience by providing outstanding IT knowledge & support.
5+ years' experience in "White Glove" / C-Suite executive support
Strong computing, analytical, and troubleshooting skills.
Independently resolve complex, break/fix issues in person or via telephone
High level of professionalism and strong personal interaction skills
Excellent organizational skills
attention to details.

3+ years of experience in a large or mid-size financial institution (preferred).
A+ Certification (preferred)
Microsoft Certified Professional - MCP (a plus)
ITIL Foundations Certified (a plus)

While we are rooted in core financial products, we are differentiated by our approach.

This listing is sourced directly from Texas Capital's careers page and normalized into a canonical job model.