Etek It Solutions Inc.

Etek It Solutions Inc.

Enterprise Operations Center Technician

Leesburg, Virginia · Part-time

Sponsorship not specifiedDetected 45 days ago
AzureLinuxFirewallCiscoCommunicationWriting

About the role

  • The EOC provides 24X7X365 monitoring and alerts for infrastructure operations and services.
  • They monitor the current state of the production environment and identify unscheduled interruptions to systems and services when they occur.
  • Communicate, coordinate and facilitate ad hoc conference calls among service and system SME to resolve service interruption affecting production services.

Responsibilities

  • Follow and develop SOPs.
  • Manage and maintain SolarWinds System.
  • Manage and maintain SolarWinds monitoring and alerts.
  • Escalate problems to management as necessary. Develop and recommend techniques to address problem situations.
  • Develop and recommend techniques to address problem situations.
  • Strong writing skills and ability to develop and follow processes and SOPs.

Requirements

  • Skills Required:
  • SolarWinds tools use experience with the following modules: WPM, APM, SAM, EOC, NPM.

Nice to have

  • Skills Preferred:

Skills

  • A Bachelor's degree in IT + 5 years of IT experience or 13 years of IT experience.
  • Excellent communication skills.
  • Ability to summarize and communicate technical issues succinctly.
  • General network knowledge of Firewalls, switches and servers.
  • WPM, APM, SAM, EOC, NPM.
  • Bachelor's degree in Information Technology or related field.
  • Experience collaborating with peer and client teams.
  • Experience working remotely and onsite.
  • Experience working irregular shifts.
  • Experience using a Helpdesk system - ServiceNow is a plus
  • Security+ and or Network+ certifications
  • 12pm to 12:30am, Saturday and Sunday

Benefits

  • Provide onsite coverage for monitoring enterprise systems supporting services 24X7X365,

Company info

  • Review and respond to events reported by customers or monitoring tools.
  • Meet with customers to identify requirements and appropriate levels of service.
  • Experience working with a large organization (>35,000 customers).
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This listing is sourced directly from Etek It Solutions Inc.'s careers page and normalized into a canonical job model.