Johnson Controls

Johnson Controls

HVAC Customer Service Representative

Longview-Texas-United States of America

Sponsorship not specified$30k-$40kDetected 1 day ago
CRMAccountingExcelCustomer SupportThermal AnalysisAR/VRCommunicationOrganizational SkillsMicrosoft Office

Stay score

odds of building a lasting career here

33Risky
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 12 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card intent detected

Johnson Controls, Inc. obtained a prevailing wage determination for Software Developers in Milwaukee, WISCONSIN on 2026-06-24. No matching green-card filing appears in our data yet. The determination expires in 15 days (2026-09-21), and a green-card filing must follow before then or the employer starts over.

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • Under general supervision, the HVAC Customer Service Representative coordinates customer service requests from initiation through completion, supports technician scheduling and dispatch activities, and helps keep service operations running smoothly.
  • This role also supports customer communication, inventory and order tracking, account maintenance, and related administrative workflows that help deliver a responsive customer experience.

Responsibilities

  • Receive customer service requests and coordinate scheduling support from initiation through completion.
  • Support efficient technician dispatching and on-call scheduling in partnership with service and technical leaders.
  • Generate reports and maintain service-related documentation, including inspection paperwork and other tracking records.
  • Support parts ordering, purchase order creation, shipment follow-up, and invoice issue resolution with vendors and internal teams.
  • Set up new customer accounts, maintain customer bill-to information, and assist with AR and AP tasks as directed.
  • Help coordinate specialty tool returns, COI requests, new truck creations, inventory trunk closures, vendor setup, fleet support, and uniforms.
  • Partner with the Service Team Manager to help ensure work is scheduled ahead of time and completed to customer expectations.
  • You will own your work with accountability, accuracy, and a strong focus on customer impact.
  • Partner with the Service
  • You will use clear, timely communication with customers, technicians, vendors, and internal partners to keep everyone aligned.

Requirements

  • Five years of administrative experience with a background in sales, operations, and/or administration.
  • Knowledge of or experience with a CRM tool such as Siebel or Salesforce.com.
  • Ability to analyze issues quickly, solve problems with a high degree of accuracy, and provide practical solutions.
  • Strong organizational skills with the ability to multi-task and establish work priorities.
  • Excellent communication skills and the ability to work patiently and professionally with all levels of end users.
  • Ability to influence diverse teams to accomplish tasks and goals.
  • Proficiency with advanced Microsoft Word, Excel, PowerPoint, and internet business applications.
  • Ability to work designated hours with strong attendance and reliability.
  • High school diploma or equivalent; an Associate of Arts degree or college degree is preferred.
  • Experience in a call center environment is preferred.
  • Self-motivated, detail-oriented, and able to work independently with minimal supervision.

Nice to have

  • Experience supporting service scheduling or dispatch operations in an HVAC or field service environment.
  • Familiarity with parts ordering, purchase orders, inventory tracking, and vendor coordination.
  • Experience with customer account maintenance, reporting, or basic project accounting and costing principles.
  • However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.
  • If you believe your
  • background warrants consideration beyond the stated range, we encourage you to apply.
  • All hiring decisions are ultimately made by human reviewers.
  • To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

Compensation

  • The posted salary range reflects the target compensation for this role.

Benefits

  • Track customer orders, shipments, branch inventory, vehicle inventory, and truck stock counts.

Company info

  • For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
Apply directly at Johnson Controls →Create a free account for alerts like thisView Johnson Controls immigration profile

This listing is sourced directly from Johnson Controls's careers page and normalized into a canonical job model.