Skadden

Skadden

Junior Technology Support Analyst

Houston · Junior

No sponsorship$57k-$63kDetected 30 days ago
ExcelEmployment LawCustomer SupportCommunicationCollaborationMicrosoft Office

About the role

  • This position will be based in our Houston office (on-site).
  • They provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains.
  • Please note that the Firm will not sponsor applicants for work visas for this position.

Responsibilities

  • Responds to local and central telephone helpline, support tickets and e-mails (provides information, assesses problems and offers assistance).
  • Provides application support for both local installations and Citrix based applications.
  • Provides support, troubleshooting and repair for laptops and desktops.
  • Provides mobile device support, set up configuration, support and end user training.
  • Helps to maintain Firm's policies and procedures in relation to computer technology.
  • Regular and reliable physical presence to address in-office technical issues and provide hands-on support to office personnel.

Requirements

  • Ability to administer Firm policies and procedures with regard to ordering and configuring hardware
  • Thorough working knowledge of computer, printer and scanner hardware
  • Ability to exert moderate to high physical effort
  • Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
  • Ability to handle multiple projects and shifting priorities
  • Ability to organize and prioritize work
  • Ability to work well in a demanding and fast-paced environment
  • Ability to work well independently as well as effectively within a team
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing
  • Demonstrates close attention to detail
  • Ability to handle sensitive matters and maintain confidentiality
  • Flexibility to travel
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs
  • Education & Experience

Skills

  • Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.

Compensation

  • The starting base salary for this position is expected to be within the range listed under Salary Details.
  • Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
  • Salary Details

Benefits

  • We offer generous benefits to help you achieve wellness in all areas of your life.
  • Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
  • Generous paid time off.
  • Paid leave options, including parental.
  • For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits
  • In accordance with the Transparency in Coverage Rule,
  • In-classroom, remote, and on-demand learning and professional development opportunities.

Company info

  • Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
  • The Opportunity
  • We are seeking a Junior Technology Support Analyst to join our Firm. This position will be based in our Houston office (on-site). The Junior Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Please note that the Firm will not sponsor applicants for work visas for this position.
  • Provides a consistent and high level of customer service.
  • Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not limited to computers, printers, scanners, fax machines and mobile devices.
  • Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
  • Assists with the Firm's audio visual set up requirements.
  • Assists with hardware set ups in offices and conference rooms.
  • Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.

Equal opportunity

  • Equal Opportunity Employer.
  • Applicants who require an accommodation during the

Visa & Work Authorization

  • Please note that the Firm will not sponsor applicants for work visas for this position.
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This listing is sourced directly from Skadden's careers page and normalized into a canonical job model.