Kellen
Senior Account Executive/Membership Manager
Washington, DC · Senior
Sponsorship not specifiedDetected 11 days ago
Data AnalysisSalesforceGoogle AnalyticsSalesAccount ManagementAccountingExcelLeadershipCommunicationCollaborationMicrosoft Office
About the role
- The Senior Account Executive/Membership Manager, is a pivotal leadership role within the Marketing, Membership & Sales (MMS) department, responsible for driving the strategic direction and execution of membership growth, retention, and engagement initiatives.
- This role involves collaborating closely with client teams, internal departments, volunteers, and committees to achieve organizational objectives.
- The Senior Account Executive/Membership Manager will oversee all aspects of membership planning, membership marketing campaigns, dues management, website optimization, committee engagement, reporting, database utilization, and member analysis for clients.
Responsibilities
- Mentor and manage membership team members.
- Analyze membership data and trends to inform strategy adjustments and ensure alignment with evolving client needs and industry standards. Develop case studies and other insights for Kellen Corporate.
- Membership Financial Management Take charge of dues billing processes, ensuring accuracy and timely follow-up as needed to support the financial sustainability of client memberships.
- Membership Committee Oversight Foster active engagement and collaboration within membership committees, facilitating meetings, reporting activities, and sharing insights with the broader team to drive membership goals forward.
- Data Analytics & Reporting Develop and maintain robust membership reporting mechanisms to provide actionable insights, driving informed decision-making and proactive membership strategies.
- Member Retention & Engagement Proactively identify members at risk of churn and develop targeted action plans to mitigate attrition, thereby contributing to member retention goals.
- Recommend and execute outreach programs and engagement strategies to drive member acquisition and enhance overall satisfaction.
- Understanding the importance of a strong and effective Board of Directors, we offer customized management solutions that address the unique needs of each organization we partner with.
- Exceptional attention to detail, outstanding communication skills, and the ability to efficiently manage multiple projects and clients are essential for success in this role.
Requirements
- All employees located within commuting distance of one of Kellen's offices are required to go in on Tuesdays and Wednesdays.
- They are not exhaustive lists of all duties, responsibilities, or physical demands required.
- Employees may be required to perform other duties as assigned, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience with non-profits and trade associations required.
Nice to have
- Undergraduate or graduate degree in business, marketing, communications, management, or English preferred.
Skills
- Leverage client databases and technology platforms to extract meaningful quantitative and qualitative data to enhance member experiences.
- Demonstrates strong writing, proofreading, and verbal communication skills.
Benefits
- We empower Board leaders by offering operational frameworks and strategic guidance to better serve their organization's mission and vision.
- As a dedicated professional services company, we offer solutions to organizations, such as association management, public affairs, marketing, meeting management, education, and strategic communication.
- Cross-Departmental Collaboration Collaborate closely with Education, Meetings, Technology, Accounting, and other relevant departments to ensure alignment of membership initiatives with broader organizational objectives.
This listing is sourced directly from Kellen's careers page and normalized into a canonical job model.