IGS Energy
Manager, Residential Solar Customer Operations
Ohio Remote - Residential Solar, USA · Full-time
No sponsorship$88k-$140kDetected 61 days ago
ForecastingExcelHRPerformance ManagementCustomer SupportLeadershipCommunicationProblem SolvingCritical ThinkingMentoringMicrosoft Office
About the role
- This role is accountable for driving department performance, optimizing processes, and delivering a high-quality customer experience aligned with company goals and values.
- This leader will combine strong people leadership with operational and analytical expertise to assess, improve, and scale the function.
- Plan and execute strategic initiatives focused on improving performance, scalability, and customer experience
Responsibilities
- Lead the day-to-day operations of the Residential Solar Customer Operations team, ensuring alignment to department goals and company objectives
- Evaluate existing processes, identify gaps, and design solutions to improve efficiency, quality, and consistency
- Serve as the primary relationship partner for third-party nearshore partner(s), establishing clear expectations, monitoring performance, and driving continuous improvement
- Partner with Workforce Management to support forecasting, staffing, and service level attainment
- Build strong cross-functional relationships to ensure alignment with broader business priorities
- Lead, coach, and develop team members, providing clear direction, feedback, and growth opportunities
- Lead and develop the collections team through direct and indirect leadership, including team leads and supervisors
- Monitor collection metrics, identify trends, and implement strategies to improve recovery rates and reduce delinquency
- Drive collection performance against targets while balancing customer experience and compliance requirements
Requirements
- Effective communication and relationship-building skills with a high degree of professionalism and integrity
Skills
- Strong analytical, problem-solving, and critical thinking skills with attention to detail
- Strong people leadership skills, including coaching, development, and performance management
- Experience managing or partnering with third-party/outsourced teams
- Forward-thinking, solution-oriented mindset
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and operational systems/tools
- Minimum Education & Experience:
- 5+ years of experience in customer operations, customer service, or a related field
- 2+ years of people leadership experience
- Experience in residential solar or a related energy/utility industry required
- Experience working with third-party or nearshore teams strongly preferred
- Experience with workforce management, forecasting, or service operations preferred
- Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
Compensation
- $87,630.00 - $140,210.00 *This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
- This role is also eligible for an annual incentive plan based on company performance.
Benefits
- That's why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
- Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
- Robust support through Headspace and free mental healthcare visits for you and your dependents.
- Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
- How We Support Your Wellbeing:
- Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
- Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
Equal opportunity
- Employment:
- It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.
- It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines.
- Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.
Visa & Work Authorization
- Applicants must be authorized to work in the US on a full-time basis.
- Unfortunately, a current or future need for sponsorship is not supported or available for this position.
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This listing is sourced directly from IGS Energy's careers page and normalized into a canonical job model.