Scan.com

Product Operations Manager

New York City

Sponsorship not specifiedDetected 8 days ago

Agentic AICadenceRadiologyLeadershipCommunication

About the role

We're Scan.com http://Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent.
Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.
We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team.

Design and coordinate rollout plans for new product features, working with PMs, Engineering, Design, and Operations to sequence launches, manage dependencies, and ensure the right teams are prepared to support what ships
Create and maintain product documentation that supports both internal training and external communication, including feature briefs for internal enablement, release notes for partners and providers, and reference materials that keep stakeholders informed as the product evolves
Partner with the data team to monitor post-release analytics, helping the product team understand whether launches are landing as intended and surfacing signals that suggest a feature needs iteration, promotion, or reconsideration
Build and maintain a product knowledge base that is structured for AI agent consumption from day one, including designing information architecture that supports reliable retrieval, writing content that survives being chunked and re-assembled, and iterating on quality based on how well downstream agents perform against it
Inclusive policies designed by our team, for our team

Product managers rely on you to keep the machinery running, and cross-functional stakeholders trust the process you have built around launches and communication.

Experience in product operations, program management, or a related operational role within a technology company, ideally one where you saw both the messy early stages and the transition toward more structured delivery
A genuine talent for written communication, including the patience to produce documentation that other people find clear, complete, and worth returning to.
This role produces a lot of writing, and quality matters
Strong coordination instincts across multiple stakeholders.
You are the kind of person who notices when a sign-off is missing, when a launch dependency is drifting, or when a team needs a nudge, and you handle it without needing to be asked
A collaborative disposition.
Genuine AI fluency in your operational practice.
You use AI tools daily, you have opinions about which ones work well for which tasks, and you have first-hand experience structuring information so that AI agents can consume it reliably.

someone who finds a well-written playbook satisfying, who can hold the details of five workstreams at once without dropping context, and who is already using AI as a core part of their own operational practice.
We are opposed to all forms of unlawful treatment and discrimination.

This listing is sourced directly from Scan.com's careers page and normalized into a canonical job model.