Zayo
Director, Service Assurance Platforms
United States · Director
Work authorization required$143k-$219kDetected 3 days ago
Site Reliability EngineeringPlatform EngineeringProduct ManagementProduct StrategyStakeholder ManagementLeadershipCommunication
Stay score
odds of building a lasting career here
53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role58
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 318 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
- Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
- Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Responsibilities
- Partner with Network Operations and Service Assurance leaders to translate business needs into platform capabilities, automation opportunities, and operational improvements.
- Manage platform budgets, software licensing, technology partners, and vendor relationships.
- Lead Platform Engineering & Delivery
- Lead a multidisciplinary team of product managers, architects, developers, integration engineers, data engineers, analysts, and support resources.
- Drive the design, development, integration, testing, release, and ongoing enhancement of Service Assurance capabilities.
- Deliver reusable, enterprise-scale solutions that support multiple network domains, products, customer segments, and operational teams.
- Own the integration strategy connecting ServiceNow with monitoring, inventory, customer, workforce-management, communications, and analytics platforms.
- Own the operational performance, availability, security, resiliency, and support model for a platform supporting 24×7 network operations.
- Establish service-level objectives, monitoring, escalation procedures, support processes, and disaster-recovery capabilities.
- Lead platform incident management, problem management, and technical-debt reduction initiatives.
Requirements
- Bachelor's degree in Computer Science, Engineering, Telecommunications, Information Systems, or a related discipline.
- Minimum of twelve (12) years of experience in enterprise platforms, telecommunications technology, ServiceNow, OSS/BSS, service assurance, or network operations systems.
- Significant experience with ServiceNow TSM, TSOM, ITSM, ITOM, Event Management, CMDB, Service Mapping, or related capabilities.
- Strong understanding of telecommunications service assurance, network events, incidents, services, inventory, topology, and customer impact.
- Experience integrating ServiceNow with network-management, inventory, customer, field-service, data, and communications platforms.
- Experience with software-development lifecycle, DevSecOps, testing, release management, observability, and platform operations.
Nice to have
- Experience in fiber, optical transport, Ethernet, IP, internet, cloud connectivity, or managed network services.
- ServiceNow architecture, implementation, or product-owner certification.
- Experience with ServiceNow Telecommunications Service Operations Management.
- Experience with AIOps, event correlation, network observability, topology, and automated remediation.
- Experience managing ServiceNow upgrades and reducing complex customization.
- Familiarity with ITIL, SRE, platform engineering, and product operating models.
- Experience supporting highly available, 24×7 operational platforms.
- First-Year Priorities
Compensation
- $142,600 - $219,400 USD/annually.
- The base pay range shown is a guideline and reasonable estimate for this role.
- It takes into account the wide variety of factors that are considered in making compensation decisions.
- Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.
- Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
- Sales roles may be eligible to participate in a sales incentive plan.
Benefits
- Own the vision, strategy, roadmap, investment planning, and lifecycle management of the Service Assurance platform.
Company info
- If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
Equal opportunity
- equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
- Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
Visa & Work Authorization
- Requirement: This position is not eligible for employment-based visa sponsorship.
- Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future.
This listing is sourced directly from Zayo's careers page and normalized into a canonical job model.