Ttecdigital

Ttecdigital

Senior Customer Experience Consultant - Conversational Design

Austin, TX · Senior

Sponsorship not specified$100k-$130kDetected 281 days ago
Customer SupportLeadershipPublic Speaking

About the role

  • Our vision is the same, a place where employees know they can thrive.
  • By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona.
  • This job posting will remain open until we have identified an adequate applicant pool.

Responsibilities

  • Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology.
  • Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust.
  • Author and deliver professional, effective presentations to client stakeholders
  • Follow best practices for developing engaging bot personas that engage users and properly represent the brand
  • Ensure the IVA interaction design and end experience reflect the intended persona
  • Help 'train' the IVA both before and after launch to deliver meaningful and accurate responses, taking into account all segments of the target user population
  • Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations
  • Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and develop recommendations to improve performance
  • Maintain awareness of clients' business goals and constraints, ensuring our recommendations are framed in terms that will resonate with decision-makers
  • Participate in the design and continuous improvement of standard methods and artifacts for the Conversational Design team

Compensation

  • #LI-JF1 This position is eligible to participate in an annual incentive program.

Benefits

  • Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off.
  • Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Company info

  • TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
  • Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.
  • TTEC Holdings Inc. is the parent company for both Digital and Engage.
  • When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
  • We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
  • TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
  • TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.
  • We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
  • Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote
  • About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
  • At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
  • As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a 'human' AI experience.

Equal opportunity

  • equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
Apply directly at Ttecdigital →Create a free account for alerts like thisView Ttecdigital immigration profile

This listing is sourced directly from Ttecdigital's careers page and normalized into a canonical job model.