Stripe
Technical Support Engineer
San Francisco, CA · Full-time
Sponsorship not specified$137k-$206kDetected 17 hours ago
TypeScriptPythonRubySQLProduct ManagementCustomer SuccessCustomer SupportZendeskCommunicationCollaboration
About the role
- Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies.
- With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.
- Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers.
Responsibilities
- As a member of our technical support engineering team, you will be on the front lines providing world-class customer service.
- Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap.
- Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
- 2+ years of work experience in a B2B customer-facing technical support organization or in engineering
Requirements
- Experience working closely with engineering teams and providing technical feedback on customer issues
- Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
- Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
- A mindset of customer empathy and ability to solve challenging problems
- That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
- We're looking for someone who meets the minimum requirements to be considered for the role.
Nice to have
- Programming experience in one or more of Typescript, Python, or Ruby
- You have worked on modern enterprise software which is business critical
- Experience creating knowledge base articles and internal documentation
- Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar
- While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office.
Compensation
- The annual US base salary range for this role is $137,000 - $205,600.
Benefits
- The preferred qualifications are a bonus, not a requirement.
Company info
- About Stripe
- Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
- About the team
- Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.
- Stripe is a financial infrastructure platform for businesses.
- Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
- Our customers love our product and approach, and we're humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.
- As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers.
- Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience.
This listing is sourced directly from Stripe's careers page and normalized into a canonical job model.