Wk
Customer Service Operations Associate, Billing Resolution
USA - Dallas, TX
Sponsorship not specified$29k-$49kDetected 5 days ago
AccountingExcelERPCustomer SupportAR/VRCommunicationProblem SolvingTime ManagementAccounts Payable
About the role
- As a Customer Service Operations Associate, Billing Resolution, you'll engage in a range of operational and administrative tasks to resolve a variety of billing issues while providing excellent customer service.
- In this role, you will report to the Manager, Customer Service Operations, and work a hybrid work schedule (2 days in office, 3 days remotely).
- We value authenticity and want to ensure we're getting to know you-not a digital assistant.
Responsibilities
- Create and interpret operational reports.
- Update and maintain standard operating procedures.
- Provide first-line support and escalate issues as needed.
- Manage follow-up activities for unresolved customer issues.
- Offer support to team members on operational activities.
- You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery.
- Building on your foundational knowledge in billing, you will help improve our processes and ensure customer satisfaction.
- Maintain attention to nuanced details.
Requirements
- 1+ years' experience in a corporate A/R or billing departments.
- High School Diploma, with two years' of comparable job experience.
- #LI-Hybrid
- Our Interview Practices
- To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Nice to have
- Bachelor's degree in Accounting, Finance or Business preferred.
Skills
- Accounting Skills: Experience with billing or Accounts Receivable processes.
- Analytical Skills: Basic analysis and interpretation of data.
- Customer Service: Enhanced customer interaction capabilities.
- Workflow Coordination: Better understanding of workflow management.
- Detail-Orientation: Maintain attention to nuanced details.
- Time Management: Efficient handling of multiple tasks.
- Problem-Solving: Improved problem-solving abilities.
- Technical Skills: Familiarity with more advanced office and operational software. (ERP, Excel, databases).
- Accounting
- Experience with billing or Accounts Receivable processes.
- Analytical
- Basic analysis and interpretation of data.
Compensation
- $29,200.00 - $48,900.00 USD
- Compensation range listed is based on primary location of the position.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Benefits
- Full details of our benefits are available upon request.
- This role is eligible for Bonus.
This listing is sourced directly from Wk's careers page and normalized into a canonical job model.