SentinelOne

SentinelOne

Senior Technical Success Manager, Public Sector

United States - Remote · Senior

No sponsorship$108k-$120kDetected 22 days ago
PythonPHPMongoDBLinuxIncident ResponseProject ManagementSalesAccount ManagementCustomer SuccessCadenceLeadershipCommunicationOrganizational Skills

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow.
  • If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
  • By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Skills

  • to give the advantage to those who secure our future.

Compensation

  • $108,000 - $120,000 USD

Company info

  • SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
  • Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
  • What Are We Looking For?
  • We're looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
  • Ensure that SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective and scalable security solutions.
  • Act as a technical resource supporting assigned customers and the account team with technical inquiries and requests.
  • Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.
  • Lead complex implementation and onboarding projects for S1 products and services.
  • Work closely with internal stakeholders to advocate customer needs cross-departmentally, resolve technical and business issues, define feature requests, identify growth opportunities, and collect customer feedback.
  • During incidents and outages, serve as the customer's point of contact and voice of SentinelOne, while internally organizing teams and coordinating communication channels.
  • Present technical working and learning sessions to improve the overall customer experience.
  • Manage and mentor team members, and coordinate across the organization to advocate for the team and its activities.
  • Stay up to date with the latest industry trends, content and topics surrounding S1, cybersecurity, and endpoint management.
  • Provide insight into program risk and maturity in support of Customer Success leadership, and identify account risks and upsell opportunities to support account growth.
  • SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity.
  • Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed.
  • Our teams are builders, problem-solvers, and innovators committed to shaping the future of security.
  • If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
  • We're looking for people who are relentlessly curious and committed to continuous learning.
  • AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts.
  • Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
  • As a Senior Technical Success Manager, Public Sector, you will be tasked with delivering a portfolio of technical resources, providing support and guidance to customers through a variety of phases (deployment, business-as-usual, incident/outages), and contributing to the overall strategy to drive customer engagement and experience across all SentinelOne solutions, reporting to the Manager, Technical Success, Public Sector.
  • Your key responsibility will be to serve as the technical account manager on assigned accounts, creating an engaging and productive experience for customers to enhance their technical understanding of the solutions.
  • You will be a versatile individual who supports a wide range of initiatives as the program scope continues to be defined at SentinelOne, including regular cadence reporting on key metrics as defined by Customer Success leaders (for example, indicators of feature adoption).
  • Please note that under Federal & FedRAMP regulations, hiring for this role is limited to US citizens only.
  • FedRAMP staff may be subject to customer or third party background checks up to and including secret clearance if required by their role at SentinelOne.
  • What Will You Do?
  • Primary responsibilities include:
  • What Skills and Knowledge Will You Bring?

Equal opportunity

  • SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer.
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This listing is sourced directly from SentinelOne's careers page and normalized into a canonical job model.