Brooks Running

Customer Service Specialist - Wholesale

US, Washington, Seattle

Sponsorship not specifiedDetected 5 days ago

ExcelCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office

About the role

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
We welcome everyone from every walk of life looking to inspire others through the power of movement - because we're all moving towards something.
Your Job: The Runner Experience (REx) team is the Brooks service organization and is second to none.

Manage time effectively, balancing competing priorities while maintaining quality and accuracy.
Maintain strong attention to detail while understanding the broader customer and business impact of decisions.
Provide industry-leading service to retail partners and sales representatives.
Build strong relationships with retailer accounts and sales territories.
Manage all aspects of wholesale order management, including order entry, revisions, future reservations, returns, and fulfillment monitoring.
Utilize reporting tools to proactively manage territory order books.
Work cross-functionally with internal partners to resolve customer concerns and support business initiatives.
Support specialized wholesale order requirements and account needs, as assigned.

Proficiency with Microsoft Office applications including Word, Excel, and Outlook
Ability to learn and navigate multiple business systems efficiently
Strong problem-solving skills with the ability to evaluate situations and recommend appropriate solutions
Ability to work effectively both independently and collaboratively
Ability to work in a fast-paced environment while maintaining a positive attitude and balancing competing priorities
Accuracy in typing, spelling, and grammar
Strong verbal and written communication skills with demonstrated active listening
Excellent interpersonal skills that build trust and effective working relationships
Strong organizational skills and attention to detail
Ability to understand how decisions impact customers, teammates, and business operations
Ability to understand and empathize with runners to develop loyal, engaging customer relationships
Demonstrates innovation, adaptability, and continuous improvement mindset

1+ years of customer service experience preferred
Knowledge of athletic footwear, apparel, sports bras, or specialty retail environments preferred
Understanding of seasonal order reservations and wholesale fulfillment processes preferred.

Our compensation reflects the cost of labor across US geographic markets.
Employees based out of the Brooks Seattle HQ office receive an hourly rate of $21.50, and these positions follow an onsite schedule that includes four days per week in the office.
Bonus - in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.

Brooks is proud to offer a robust benefits package to our employees and their families!
Paid Time Off - Brooks offers generous time off including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave.
Bonus - in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
Perks - including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.
At Brooks, we celebrate diversity & equity.
Understand and communicate product technologies and performance benefits to support retailer education and product conversations.

At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive - whether it's a headspace, a feeling, or a finish line.
Our brand values help bond us together and drive our success:
Runner First
At Brooks, we believe movement is the key to feeling more alive.
That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive - whether it's a headspace, a feeling, or a finish line.
We act in the best interest of the runner
Word is Bond
We do what we say we'll do
Champion Heart
We give our all in everything we do
There is no "I" in Run
We stay generous with our humanity
Keep Moving

hysical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or percei

This listing is sourced directly from Brooks Running's careers page and normalized into a canonical job model.