Arbor
Customer Care Manager
West Chester, OH
Sponsorship not specifiedDetected 15 days ago
Customer SupportLeadershipCommunicationProblem Solving
About the role
- Are you looking for a dynamic career in a lively workplace committed to customer service?
- Arbor is one of the fastest growing new home builders in the Cincinnati/Dayton Area.
- We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers.
Responsibilities
- Document customer concerns and resolutions to help proactively address potential issues.
Requirements
- Some small hand tools are required, tool list will be provided
- Must be willing to work a schedule of 8AM to 5PM M-F
Compensation
- Base salary + bonus opportunities
Benefits
- Base salary + bonus opportunities
- 4 weeks of Paid Time Off!
- Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.
Company info
- Looking to connect with customers and resolve their challenges in a way that goes above and beyond their expectations.
- Communicate with customers to immediately troubleshoot their issues and resolve without a site visit if possible
- Regularly communicate with and update customers to ensure they are heard and understand the plan to resolve their concern.
This listing is sourced directly from Arbor's careers page and normalized into a canonical job model.