Aaamid Atlantic
Member Relations Coordinator - Hybrid - Lexington, KY
Lexington , KY 40509 · Full-time
Sponsorship not specifiedDetected 2 days ago
Customer SupportProblem SolvingCritical Thinking
About the role
- It is ACA's policy to employ the best qualified individuals available for all positions.
- Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Responsibilities
- AAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support our call center in Lexington, KY.
Requirements
- 1+ years of Customer Service Experience.
- Ability to prioritize work, and handle simultaneous assignments with success and accuracy.
- Ability to work overtime as needed.
- All required computer equipment provided to you by AAA
Nice to have
- Associates degree a plus.
- Customer service skills including friendliness, empathy, and strong listening skills.
- High School Diploma
Compensation
- Hourly rate of $15.00/hour + eligibility for annual merit increase
Benefits
- Comprehensive benefit package
- 2+ weeks of Paid Time Off during the first year
- Health & Life Insurance
- Tuition Reimbursement and a complimentary AAA Premier Membership + more!
Company info
- Acts as first contact and takes calls from Members and customers. Responds and resolves routine or less complex issues and feedback received about AAA products and services in a timely and thorough manner.
- Escalates non-routine complaints and issues to the appropriate party.
- Organizes/prioritizes daily workload to ensure adherence to AAA goals and objectives.
- Determines appropriate compensation for routine case resolution.
- Communicates with members through multiple channels, both verbal and written.
- Engages with members to provide an exceptional customer service experience.
- Utilizes emotional intelligence to recognize unique needs of each member and responds accordingly.
- Effectively uses computer systems for tracking purposes, information gathering, documentation and resolution of cases.
- Maintains performance standards as established by the business line.
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This listing is sourced directly from Aaamid Atlantic's careers page and normalized into a canonical job model.