Genesys

Genesys

Senior Director, Sales Transformation

Menlo Park (Flexible), USA · Director

Sponsorship not specified$189k-$332kDetected 60 days ago
ReactProject ManagementAgileSalesforceCRMSalesProcurementCadenceResearchLeadershipCommunicationCollaborationPublic SpeakingMicrosoft Office

About the role

  • We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
  • Candidates who thrive here bring a track record of hands-on execution, driving transformational change to completion, people-first leadership, and are energized by complex organizational environments, pace, and visibility.
  • Workflow Transformation & Product Management - Alongside individual members of the team, act as an internal product manager for AI in Sales.

Responsibilities

  • Own and maintain AI strategy for Sales that is updated as the market moves, proactively adjusted for fast-moving market adjustments, backed by research and evidence.
  • Own the business case for AI program spend, including a clear framework for how to allocate budget across platforms: what gets built in which environment, and why.
  • Develop and maintain a KPI framework and cost-per-workflow model covering adoption, time savings, deal impact, and cost - with targets for each metric and ROI tracked per use case to drive roadmap prioritization and the investment case for the next phase.
  • Build a reporting cadence that keeps executives, IT leadership, and key stakeholders aligned on progress, risks, and decisions needed.
  • Alongside individual members of the team, act as an internal product manager for AI in Sales. Own and drive the workflow mapping process across all sales roles, maintaining documentation that describes current state, future state, and pain points.
  • Translate workflow maps and field input into feature requirements and work with IT to drive product development cycles.
  • Design and run structured beta programs and close the feedback loop with participants while feeding findings back into the roadmap with transparency.
  • Serve as the primary point of contact from Sales with IT for all AI-related work. Own the relationship, the cadence, and the communication flow.
  • Maintain and evolve the RACI with IT as new agents and use cases are introduced; identify and resolve blockers with all stakeholders proactively.
  • Understand build and test status, implications of program updates, and support members of the team owning the testing and requirements for sales.

Requirements

  • Bachelor's degree or higher
  • 15+ years of relevant experience, with at least 10 years in leadership roles in SaaS environments
  • Deep knowledge of how sales organizations operate: how they are structured, how sellers work day to day, and what field pain points look and feel like.
  • Experience in sales operations or driving transformations for sales organizations, including knowledge of enterprise and commercial sales motions
  • Demonstrated track record of driving multiple significant transformation initiatives to adoption - beyond launch - with clear lessons from where they stalled and what you would do differently.
  • Experience being the person the field called when something broke, driving business validation and sign-off, and understanding what go-live and hypercare demand from a Sales stakeholder
  • Hands-on experience deploying or overseeing AI solutions in a commercial context: gathering and translating requirements, pushing to production, and managing the adoption curve
  • Proficiency with Salesforce at a functional level, including how CRM workflows, personas, and access models are structured in an enterprise environment
  • Experience working across complex organizations with stakeholders who have competing priorities
  • A track record of presenting to senior and C-level leadership independently, owning the narrative, and incorporating feedback with composure

Skills

  • what it does, who uses it, what it costs, how it integrates, and whether it is earning its place.
  • This includes both legacy tools and net-new capabilities coming online.

Compensation

  • This role has a market-competitive salary with an anticipated base compensation range listed below.
  • $189,000.00 - $332,400.00

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Open Time Off in addition to 10 paid holidays
  • Click here to view a summary overview of our Benefits.

Company info

  • Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Apply directly at Genesys →Create a free account for alerts like thisView Genesys immigration profile

This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.