AlphaSense

Manager I, Expert Insights - ECS

Chicago · Director

Sponsorship not specified$110k-$132kDetected 69 days ago

RecruitingResearchCommunicationMentoring

About the role

The Operations Manager will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high energy, and collaborative environment.
Compile team reports, conduct 1:1's, and conduct regular quality assurance reviews.
Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.

Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics.
Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
Exceptional communication and interpersonal skills, capable of building relationships at all levels.
Self-starter attitude who can initiate and drive projects to completion with minimal guidance.
We are committed to a work environment that supports, inspires, and respects all individuals.
With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust.

2 + years of experience client service responsibilities and 1+ years of experience in people management.
Ability to effectively train, coach and mentor a team to ensure delivery of world-class service.
Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.
Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

$110,000 - $132,000 (Base: $92,000 - $112,000 + 18% Bonus)
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables.
In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location.
AlphaSense never asks candidates to pay for job applications, equipment, or training.

Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.
Total Cash Compensation Range: $110,000 - $132,000 (Base: $92,000 - $112,000 + 18% Bonus)
You may also be offered a performance-based bonus, equity, and a generous benefits program.

At Tegus by AlphaSense, we work directly with some of the world's most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster.
We are persistent, have a strong work ethic, and make decisions with our customer's top of mind.
Join a dynamic and results oriented team, responsible for overseeing the day-to-day operations of our Expert Call Services.
Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts.
Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

This listing is sourced directly from AlphaSense's careers page and normalized into a canonical job model.