JuiceBox Hero
Customer Success Manager
San Francisco · Vp
Sponsorship not specified$75k-$150kDetected 335 days ago
Account ManagementCustomer Success
About the role
- Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy.
- As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously.
- You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category.
Responsibilities
- CSMs own the full customer relationship-from onboarding and adoption to expansion and renewal-while serving as trusted advisors and AI workflow experts.
- Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
- Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
Nice to have
- Experience in SaaS, consulting, HR tech, or talent tech
Compensation
- Top-of-market compensation with meaningful equity, because everyone should share in our success.
Benefits
- Top-of-market compensation with meaningful equity, because everyone should share in our success.
- Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible).
- Dental & Vision: 90% employer covered; 85% for dependents.
- $300/month commuting stipend to help cover the cost of getting to and from the office.
Company info
- About Juicebox
- Juicebox is on a mission to help teams win the talent war.
- In the age of AI, human ingenuity is the ultimate scarce resource.
- Recruiting is a zero-sum game where you either compete or lose.
- Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.
- We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
- Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG.
- Read more about our $80M Series B https://juicebox.ai/blog/series-b here.
- Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
- Our customers love the product, embrace innovation, and genuinely enjoy partnering with us.
- Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners.
- Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
Apply directly at JuiceBox Hero →Create a free account for alerts like thisView JuiceBox Hero immigration profile
This listing is sourced directly from JuiceBox Hero's careers page and normalized into a canonical job model.