Skydio

Drone Platform Integration & Network Support Engineer

US Remote · Full-time

Sponsorship not specified$103k-$145kDetected 6 days ago

PythonPHPBashDatabricksAWSCloud PlatformsLinuxRESTLLMsJiraSalesforceCustomer SupportWiresharkCommunicationProblem Solving

About the role

A successful candidate will have deep knowledge in infrastructure, WiFi and cellular networking, configuring and troubleshooting Cloud REST integrations, and Ubuntu/AWS-based private Cloud configuration.
You'll work both remotely and occasionally at customer sites.
Quickly identify flight-related communication and data flow breakdown root causes and make mitigation recommendations to customers who often have high uptime/drone flight reliability needs.

Accelerated issue resolution by assisting Technical Support team members to quickly triage and root cause Cloud-Cloud integration, desktop performance, and data flow issues.
Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques.
Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
At Skydio we believe that diversity drives innovation.
We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.

State/local government and/or military UAS operations and flight experience is a plus.
Experience in public safety information systems used in Police and Fire dispatch centers, including software and hardware equipment and various mission-critical interfaces and applications is a plus
Experience working with Salesforce Service Cloud, Jira, and Palantir is a plus.
Experience with CLI and scripting languages such as Bash, PHP, Python and Linux operating systems is required.
Direct practical experience using AI and analytics tools like Claude, Coder, WindSurf, LLMs and Databricks to accelerate troubleshooting/root cause identification.
Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman.
Hands-on experience with a variety of network diagnostic tools including OS functions, wireshark, and WiFi congestion analyzers..

Motivated self-starter with proven interpersonal and written communication skills.
Solid technical troubleshooting and problem-solving skills and escalation issue management.

At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages.
Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
The annual base salary range for this position is $103,000 - $145,000.
Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.
Compensation for certain positions may vary based on the position's location.

Paid vacation time, sick leave, holiday pay and 401K savings plan.
This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria.
Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis.
Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success.
Regular, full-time employees are eligible to enroll in the Company's group health insurance plans.

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility.
The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.
Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.
We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

This listing is sourced directly from Skydio's careers page and normalized into a canonical job model.