Chewy

Chewy

Associate Director, Site Merchandising Operations

Boston, MA · Director

Sponsorship not specified$149k-$245kDetected 124 days ago
Data VisualizationProject ManagementJiraRoadmappingContent MarketingLeadershipCommunication

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odds of building a lasting career here

56Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 94 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 44%

Of 75 labor certifications old enough to have been used, 42 expired without the employer filing the next step. Median time from filing to decision: 488 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

24 transfer filings in the last year, covering 24 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This individual will scale a 5-person team of Site Experience Operations Managers responsible for programming content across Chewy.com and the Chewy app by enabling new processes and operations, tooling capabilities, testing and new and emerging technology.
  • This role is ideal for a detail-obsessed, systems-oriented, data-driven leader who thrives in a high visibility cross-functional environment and is motivated by continuous improvement, automation, and customer-first innovation.
  • Serve as the Site Experience team's liaison to Chewy's enterprise-wide AI roadmap, driving awareness and adoption of AI-powered solutions that elevate content quality, streamline operations, and enhance personalization capabilities.

Responsibilities

  • Lead and develop a team of Site Experience Operations Managers who program, schedule, QA, and deploy targeted and personalized content across Chewy's digital storefronts.
  • Design and optimize workflows that enable delivery of segmented content segments to ensure the right message reaches the right customer at the right time.
  • Drive operational readiness and content QA for segmented content experiences, collaborating closely with personalization, audience strategy, and tooling teams.
  • Own the intake, prioritization, and delivery of tooling enhancement requests, with a focus on automating manual tasks and improving content scheduling and QA capabilities, particularly for dynamic and rules-based content.
  • Build High-Performing Teams

Requirements

  • Bachelor's degree in business, marketing, operations, or a related field.
  • Demonstrated experience with site content operations or personalization frameworks in an e-commerce setting.
  • Comfort operating in ambiguity, with a knack for creating structure and clarity within complex digital environments.
  • Experience with personalization platforms or CMS systems supporting dynamic content (e.g., Adobe Target, Dynamic Yield).
  • Familiarity with segmentation, targeting logic, and testing strategies.
  • Experience with project management and data visualization tools (e.g., Jira, Asana, Tableau).
  • Experience documenting business requirements to Product and Engineering teams.
  • What You'll Need: Bachelor's degree in business, marketing, operations, or a related field.

Nice to have

  • 6+ years of experience in program management, or site operations
  • experience managing direct reports within a matrixed organization strongly preferred.

Skills

  • Opportunity:

Compensation

  • The base salary range for this role is $149,000 - $245,000.00.

Benefits

  • In addition, this position is eligible for 401k and a new hire and annual equity grant.
  • C08+ positions may also be eligible for annual bonus.
  • We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident.

Visa & Work Authorization

  • applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing,
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This listing is sourced directly from Chewy's careers page and normalized into a canonical job model.