Chewy
Associate Director, Site Merchandising Operations
Boston, MA · Director
Sponsorship not specified$149k-$245kDetected 38 days ago
Data VisualizationProject ManagementJiraRoadmappingContent MarketingLeadershipCommunication
About the role
- This role is ideal for a detail-obsessed, systems-oriented, data-driven leader who thrives in a high visibility cross-functional environment and is motivated by continuous improvement, automation, and customer-first innovation.
- Serve as the Site Experience team's liaison to Chewy's enterprise-wide AI roadmap, driving awareness and adoption of AI-powered solutions that elevate content quality, streamline operations, and enhance personalization capabilities.
- Define and track operational KPIs that measure content accuracy, timeliness, scalability, and relevance; analyze content operations data to identify trends, uncover issues, and inform continuous improvement opportunities.
Responsibilities
- Lead and develop a team of Site Experience Operations Managers who program, schedule, QA, and deploy targeted and personalized content across Chewy's digital storefronts.
- Design and optimize workflows that enable delivery of segmented content segments to ensure the right message reaches the right customer at the right time.
- Drive operational readiness and content QA for segmented content experiences, collaborating closely with personalization, audience strategy, and tooling teams.
- Own the intake, prioritization, and delivery of tooling enhancement requests, with a focus on automating manual tasks and improving content scheduling and QA capabilities, particularly for dynamic and rules-based content.
- Build High-Performing Teams
- Partner with other Program Managers and Product Managers to align on content strategy, tooling needs, and execution excellence across static and dynamic experiences-while proactively surfacing risks, inconsistencies, or misalignments with business objectives.
- Watch Here At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Requirements
- Bachelor's degree in business, marketing, operations, or a related field.
- Demonstrated experience with site content operations or personalization frameworks in an e-commerce setting.
- Comfort operating in ambiguity, with a knack for creating structure and clarity within complex digital environments.
- Experience with personalization platforms or CMS systems supporting dynamic content (e.g., Adobe Target, Dynamic Yield).
- Familiarity with segmentation, targeting logic, and testing strategies.
- Experience with project management and data visualization tools (e.g., Jira, Asana, Tableau).
- Experience documenting business requirements to Product and Engineering teams.
Nice to have
- Exposure to AI-enabled tools for content QA, campaign scheduling, or operational automation (e.g., content intelligence, predictive QA, or task bots).
- Chewy is an equal opportunity employer.
- 6+ years of experience in program management, or site operations
- experience managing direct reports within a matrixed organization strongly preferred.
Compensation
- The base salary range for this role is $149,000 - $245,000.00.
- Team members will receive six paid holidays per year.
Benefits
- In addition, this position is eligible for 401k and a new hire and annual equity grant.
- C08+ positions may also be eligible for annual bonus.
- We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident.
- Exempt salary team members have unlimited PTO, subject to manager approval.
- Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
Equal opportunity
- If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the
- application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
Visa & Work Authorization
- applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing,
This listing is sourced directly from Chewy's careers page and normalized into a canonical job model.