Cordance
Customer Success & Account Manager
Canada - Remote; United States - Remote · Senior
Sponsorship not specifiedDetected 30 days ago
HubSpotSalesforceCRMAccount ManagementForecastingCustomer SuccessLeadershipPublic Speaking
About the role
- Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance.
- We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact.
- Cordance envisions that all companies we work with achieve their full potential.
Responsibilities
- Own executive-level relationships within assigned territories.
- Lead strategic business reviews demonstrating value and ROI.
- Own renewals end-to-end including forecasting and negotiation.
- Lead value-based pricing and expansion discussions.
- Drive expanded adoption across housing and residence life functions.
- Maintain CRM discipline and contribute to marketing efforts.
Requirements
- 5-8+ years combined experience in Customer Success, Account Management, and Residence Life/Housing.
- Proven success with task and project management.
- Final candidate must be able to pass a background check.
Nice to have
- Residence life or housing operations experience.
- Experience with systems like Salesforce, HubSpot, MailChimp, Subskribe, and Canva.
- Conference presentations and association involvement.
- Willingness to travel.
- Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.
- 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%.
- Choose from pre-tax and Roth options.
- You're eligible the first of the month after 90 days and immediately vested.
Compensation
- Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
Benefits
- Coverage begins on your first day of employment.
- Enjoy uncapped paid time off to balance your work and personal life.
- 12 weeks paid leave for all employees.
Company info
- Benefit from an extensive list of holidays to recharge and spend time with loved ones.
- Join us and be part of a company that values your contributions and well-being from day one!
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This listing is sourced directly from Cordance's careers page and normalized into a canonical job model.