Wolt

Support Team Lead SSC

Tbilisi, Georgia

Sponsorship not specifiedDetected 3 days ago

RESTComputer VisionExcelCustomer SupportLeadershipMentoring

About the role

In 2014 we started with delivery of restaurant food.
In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn't always easy, but it's definitely exciting.

Leading by example: For us at Wolt, customer interactions serve a larger purpose than simply fixing problems, this is why you will learn our Support from A to Z, and will continuously raise the bar of the service we provide.
You will have the responsibility of managing the team together with your Support Lead colleague.
Being able to act as a sparring partner helping your colleagues to grow is a key ability.
Shift Scheduling: Participate in scheduling the shifts in the Support Team and searching for the best possible ways to do it.
Recruiting: You will ensure that the Support Team delivers a first-class performance week in and week out despite being the fastest growing team within Wolt Georgia. So, you need to be able to spot the best talent 'out there'.
Multitasking is your strong suit and you're prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritize.
For us at Wolt, customer interactions serve a larger purpose than simply fixing problems, this is why you will learn our Support from A to Z, and will continuously raise the bar of the service we provide.
Participate in scheduling the shifts in the Support Team and searching for the best possible ways to do it.
You will ensure that the Support Team delivers a first-class performance week in and week out despite being the fastest growing team within Wolt Georgia.

You can formulate yourself very well, both verbally as well as in written form.
As an excellent communicator you have the ability to adapt your tone to your audience.
You have experience in leading a team.
You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance.
You are tech savvy and a quick learner.
You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.

We're committed to growing and empowering a more inclusive community within our company, industry, and cities.

This listing is sourced directly from Wolt's careers page and normalized into a canonical job model.