Lendbuzz
Senior IT Manager (Boston)
Boston, MA · Senior
Sponsorship not specified$150k-$190kDetected 335 days ago
AzureIncident ResponseComplianceJiraCRMVendor ManagementHRISVPNSD-WANZero TrustLeadershipCommunicationCollaborationProblem Solving
About the role
- We value independent and critical thinking.
- We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
- We work hard to make our forms and processes as painless and intuitive as possible.
Responsibilities
- Lead, mentor, and grow a high-performing IT team (help desk, sysadmins
- Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needs
- Own IT budget, vendor management, and license utilization
- maintain clear SLAs/OLAs and reporting
- Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume
- Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping
- Manage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touch
- Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting
- Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategies
- Own corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print services
Requirements
- Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role
- Proven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale
- 4+ years of experience managing and deploying configurations ownership of 100+ macOS endpoints using JAMF or similar MDM tools
- 4+ years of Experience managing/orchestrating IT help desk teams via tools such as JIRA
- Experience implementing ZTNA, SSO, SAML, RBAC-based authentication, and zero-touch onboarding
- 4+ years of experience implementing and managing SaaS services (e.g., Google Workspace, SSO platforms)
- Strong leadership and communication skills, with the ability to motivate teams and engage with senior stakeholders
Nice to have
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Master's degree preferred
Compensation
- $150k-$190k
Apply directly at Lendbuzz →Create a free account for alerts like thisView Lendbuzz immigration profile
This listing is sourced directly from Lendbuzz's careers page and normalized into a canonical job model.