Human Interest

Director, Relationship Management

Lindon, Utah · Director

Sponsorship not specified$175k-$180kDetected 19 days ago

Product ManagementProduct StrategySalesforceCRMSalesAccount ManagementPerformance ManagementCustomer SuccessCommunicationCollaborationAdaptability

About the role

The Director of Account Management role is strategic in nature, focusing on long-term growth and client success.
Additionally, the Director will play a key role in evolving the account management function as the company grows, highlighting the importance of strategic planning and adaptability in this position.
The Account Management team at Human Interest sits at the intersection of customer success, product adoption, and revenue growth.

5+ years of experience leading customer-facing teams such as account management, customer success, or sales

Experience scaling a customer success function from startup to growth stage
Background in consultative selling or solution-based account management
Proficiency with Salesforce or similar CRM platforms
Proven ability to influence product roadmap based on customer feedback
Why you will love working at Human Interest
You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide.
We value hard work and recognize that our team's contributions are key to our continued success.
Our operating principles define how we work together as a team.

At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position.
We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $175,000 - $180,000 annually and represents the minimum in our lowest geographic region to a maximum in our highest geographic region.
The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience.
At Human Interest, base salary is one component of the overall total rewards package.
Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.
In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.
Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position.

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
Too often, it's because they are employed by a company that doesn't offer a retirement plan.
Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We're a high-growth fintech company changing the retirement industry.
At Human Interest, base salary is one component of the overall total rewards package.
Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.

Direct a high-performing account management team that drives client retention and expansion
Develop and implement strategic account management frameworks with clear KPIs and playbooks for different client segments
Create scalable processes to identify upsell opportunities while maintaining exceptional client experiences
Partner cross-functionally with Product, Operations, and Sales to ensure seamless client journeys
Implement data-driven approaches to track client health, predict churn, and develop proactive intervention strategies
Oversee quarterly business reviews with key clients to strengthen relationships and demonstrate ROI
Serve as an escalation point for complex client issues requiring executive attention
Proven track record of driving customer retention, and satisfaction, in a SaaS or technology environment
Experience building and scaling high-performing teams through periods of rapid growth
Strong ability to develop strategic account plans and processes that drive measurable results
Experience implementing systems and tools to track customer health and team performance
Exceptional communication and relationship-building skills with both clients and internal stakeholders

This listing is sourced directly from Human Interest's careers page and normalized into a canonical job model.