Orion180 Insurance Services LLC
Customer Experience Manager
Draper, UT
Sponsorship not specifiedDetected 17 days ago
CRMExcelPerformance ManagementCustomer SupportZendeskLeadershipCommunicationMentoringMicrosoft OfficeProperty & Casualty
About the role
- O rion180 is proud to call three vibrant cities home.
- Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami.
- Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth.
Responsibilities
- Leadership & Team Development Lead, mentor, and inspire a growing team across Customer Support, Policy Administration, and Inspections.
- Implement performance management programs that foster accountability, skill development, and engagement.
- Coach team members to deliver empathetic, solution-oriented customer service, handling escalations with professionalism and care.
- Partner cross-functionally to align operational priorities with company goals and compliance standards.
- Develop and refine training programs to strengthen product knowledge, communication skills, and service excellence.
- Identify performance gaps, implement coaching strategies, and execute data-driven process improvements.
- Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.
Requirements
- U.S. Citizen or Green Card Holder Required
- Experience and Licensing Active Property & Casualty (P&C) or Agency Service Representative License required, or ability to obtain within 60 days.
- Minimum of 2 years in a supervisory or leadership role within insurance operations or customer service.
- Insurance Knowledge: Strong understanding of homeowners insurance, policy administration workflows, and regulatory compliance.
- While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs).
Nice to have
- Skilled in Microsoft Office Suite (Word, Excel, PowerPoint)
- experience with Zendesk, RingCentral, or CRM/call center tools preferred.
- bachelor's degree preferred.
- Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint)
Skills
- Customer Service Expertise: Deep understanding of best practices in customer engagement, retention, and satisfaction.
- Results-driven office where your contributions make a real impact.
Compensation
- Competitive base pay and performance bonuses.
- Career Growth: M entorship, growth tracks, and professional development.
Benefits
- Medical, dental, vision, 401k, paid holidays, PTO and more!
- Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.
Company info
- Join Our Team & Make an Impact!
- At Orion180, we don't just meet expectations, we exceed them.
- If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
- At Orion180, we don't just stand out for what we do; we shine because of how we do it.
Equal opportunity
- Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Visa & Work Authorization
- WHAT WE'RE LOOKING FOR: Education and Work Authorization Education: High school diploma required; bachelor's degree preferred
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