Computer World Services
Customer Service Professional II - Windows
Morrisville, NC · Mid
Sponsorship not specifiedDetected 104 days ago
CybersecurityProcess ImprovementCustomer SupportCommunicationCollaboration
About the role
- Computer World Services is committed to the full inclusion of all qualified individuals.
Responsibilities
- May require physical handling of IT equipment and on-site support
Nice to have
- Certifications such as CompTIA A+, Network+, or Microsoft certifications
- ITIL Foundation certification
- Experience with ITSM tools (e.g., ServiceNow)
- Experience in federal or government IT environments
- Office and/or customer-site environment
- Strong knowledge of Windows operating systems and desktop environments
- Experience troubleshooting hardware and software issues
- Familiarity with Active Directory and enterprise applications
Skills
- Strong customer service and communication skills
Visa & Work Authorization
- Security Clearance
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This listing is sourced directly from Computer World Services's careers page and normalized into a canonical job model.