Asana
Head of Digital and Scaled Customer Success
San Francisco
Sponsorship not specified$223k-$262kDetected 6 hours ago
A/B TestingRecruitingCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoring
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odds of building a lasting career here
61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- This role can either be fully remote depending on which US state you live in, or based in our San Francisco, Chicago, or New York City office with an office-centric hybrid schedule.
- If based in-office: The standard in-office days are Monday, Tuesday, and Thursday.
- Most Asanas have the option to work from home on Wednesdays.
Responsibilities
- At Asana, we're building agentic work management software to help every organization in the world become more effective in working together and realizing their goals.
- In this role you will lead a team that designs and leads automated, data-driven programs to retain, engage, and grow large groups of smaller-tier customers without relying on one-on-one human management.
- You will build tech-touch strategies, manage digital engagement tools, and optimize operations to drive low-cost customer lifetime value.
- Working from home on Fridays depends on the type of work you do and the teams with which you partner.
- Define and own scale & digital strategy:
- Own the scale and digital CS strategy, defining the digital customer journey, determining engagement motions for each stage, and establishing how customers transition as their needs evolve.
- Design digital success programs:
- Build AI-powered engagement plays:
- Implement AI-driven plays to scale team impact, partnering closely with Product to clarify platform capabilities versus team-built automation.
- Develop strategic customer plays centered on relationship building, deep discovery, and solution alignment, serving as a key advisor and escalation point for complex issues.
Requirements
- 7-10+ years of experience in Customer Success or client-facing leadership roles within the SaaS industry, with a proven track record of managing large-scale regional organizations.
Compensation
- Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.
Benefits
- Launch self-serve onboarding, lifecycle communications, and in-product nudges that drive activation and habitual software usage with minimal to no human coverage.
- Lead cross-functional vision:
- Lead and develop a high-leverage team while partnering cross-functionally across the organization to align stakeholders on the digital CS vision and operating model.
Company info
- Asana is a leading platform for human + AI collaboration.
- Millions of teams around the world rely on Asana to achieve their most important goals, faster.
- Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.
- We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly.
- With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
- Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
- Our Customer Experience team is committed to helping customers in their post-sales journey to deploy, adopt, and use Asana as both a technology product and a holistic way of working.
- We strive to help our customers, across geographies, industries, and functions, get off on the right foot, experience the most value out of the tool over time, and ultimately renew & grow their subscription.
- We are looking for a senior leader for the Head of Digital & Scaled Customer Success.
This listing is sourced directly from Asana's careers page and normalized into a canonical job model.