Realtimeboardglobal

Technical Account Manager

Austin, US; Remote US

Sponsorship not specifiedDetected 46 days ago

Agentic AIAccount ManagementCustomer SuccessCollaboration

About the role

As a TAM, you will act as a fractional strategic advisor -guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership.
The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace.

Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
Deliver proactive, insight-driven recommendations to deepen adoption of Miro's core and emerging AI capabilities
Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing.
The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more.
Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace.
Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment.
We strive to play as a team to win the world and create a better version of ourselves every day.
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.

5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS

Familiarity with collaboration tooling and product/service development workflows is a plus

Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.

Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.
Full benefits may differ per location.
If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate-powered by agentic AI and Miro's world-class platform.
Guide customers in designing and evolving workflows across the Discover-Define-Deliver innovation lifecycle
Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers.

This listing is sourced directly from Realtimeboardglobal's careers page and normalized into a canonical job model.