Customers Bank
Mortgage Warehouse Operations Specialist
Hamilton, NJ
Sponsorship not specifiedDetected 1 day ago
ReactAccountingExcelProcess ImprovementCustomer SupportCommunicationOrganizational SkillsMicrosoft OfficeWarehouse Management System
About the role
- Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors.
- By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
- We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
Responsibilities
- Manage a designated portion of a $3B mortgage warehouse lending portfolio, applying sound decision-making to mitigate risk and ensure adherence to internal policies and legal agreements
- Serve as the primary point of contact for assigned business clients, responding to service requests and coordinating with Relationship Managers to deliver timely, high-quality customer support
- Maintain accurate and up-to-date client- and loan-level data within the warehouse management system and supporting operational databases
- Ability to manage multiple priorities in a deadline-driven environment
- Ability to work independently while collaborating effectively with internal partners
- We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success.
- At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun.
Requirements
- Bachelor's degree in Finance, Business, Accounting, or a related field (or equivalent experience)
- Proficiency with warehouse lending systems, loan servicing platforms, and Microsoft Office (Excel, Word, Outlook)
Benefits
- Our vision, mission, and values guide us along our path to achieve excellence.
- We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.
Company info
- At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.
- They define who we are as an organization and as individuals.
- Everyone is encouraged to have personal development plans.
- Who is Customers Bank?
- Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets.
Equal opportunity
- Customers Bank is an equal opportunity employer.
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